Senior Content Moderator

About Ascendion
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
Build the coolest tech for world’s leading brands
Solve complex problems – and learn new skills
Experience the power of transforming digital engineering for Fortune 500 clients
Master your craft with leading training programs and hands-on experience

Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

Job Title: Trust & Safety Contractor III
Key Responsibilities:
Conduct robust RCAs for major business-impacting incidents and workflow escalations across Access, Scams, Verified, Advertiser Verification, and triage portfolios.
Develop and deliver qualitative operational insights for program managers, policy, product, compliance, and leadership.
Drive documentation of process enhancements, post-mortem learnings, and best practices to improve Verification Ops efficiency and resilience.
Support execution of internal initiatives (e.g., Verification Operations Quality Uplift, Advertiser Risk Reduction, Fast-Track Trust Remediation).
Collaborate cross-functionally to accelerate strategic projects, risk alerts, and compliance reviews.
Enhance process documentation, SOPs, and onboarding for new team members.
Analyze data and metrics to identify trends, patterns, and insights that inform operational strategies.
Communicate effectively with internal stakeholders to ensure alignment and collaboration.

Minimum Qualifications:
4+ years of experience in operations analysis, content moderation, risk management, or a related field.
Strong analytical, problem-solving, and communication skills.
Ability to work independently and collaboratively in a fast-paced environment.
Experience working with vendors or external partners is a plus.
Knowledge of regulatory, compliance, and risk management principles is desirable.
Familiarity with data analysis and reporting tools preferred.

Years of Experience: 4-5 years of experience.
Desired Qualifications:
4+ years of experience in operations analysis, content moderation, risk management, or a related field.
Strong analytical, problem-solving, and communication skills.
Experience with root cause analysis, incident management, and operational documentation.
Ability to work independently and collaboratively in a fast-paced environment.
Familiarity with data analysis and reporting tools preferred.
Experience working with vendors or external partners is a plus.
Knowledge of regulatory, compliance, and risk management principles is desirable.
Location: New York, New York
Salary Range: The salary for this position is between $35/Hr – $45/Hr. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]
Want to change the world? Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!