Senior Manager, Operations - Risk Operations

Position Summary...

About the role
We are seeking an experienced Senior Manager of Risk Operations to support Walmart’s Last Mile Delivery (LMD) Trust & Safety organization. This role owns risk mitigation initiatives and works cross-functionally to assess trends requiring operational improvement to strengthen driver safety, ensure fairness in decisioning, and protect platform integrity. The role requires exceptional judgment, discretion, and communication skills in high-stakes circumstances.

What you'll do...

 

• Risk Assessment & Prioritization: Lead risk assessments to identify and prioritize trends impacting safety, fairness, and platform integrity and driver mitigation actions across processes and workflows. Coordinate with QA to refine audit criteria and incorporate findings into risk assessments and process improvements.
• Decision Integrity & Risk Intelligence: Drive improvements to decision quality and policy by analyzing downstream outcomes (e.g., disputes, claims, litigation) and partnering with cross-functional teams.
• Litigation & Claims Support: Support legal requests for information and ensure timely and accurate production of case records.
• Risk Mitigation for New Technologies: Implement guardrails, monitoring, and escalation frameworks for automated and human-in-the-loop decisioning systems, ensuring decisions remain accurate, consistent, and defensible.
• Cross-Functional Partnership: Partner with Legal, Claims Services, Product, Operations, Compliance, Safety, and CES (call center) teams to embed risk considerations into workflows.
• Communication and Reporting: Develop and maintain risk reporting that aggregates cross-pillar signals to identify trends and leading indicators, and communicate insights and recommendations to senior stakeholders.

What You'll Bring...

• 7+ years of experience in operations, claims, internal audit, safety, or related fields
• Experience supporting litigation, regulatory inquiries, or dispute resolution
• Demonstrated ability to translate risk insights into business and operational actions
• Excellent written and verbal communication skills
• Experience in last-mile delivery, gig economy platforms, or large-scale logistics networks
• Familiarity with arbitration processes, insurance claims operations, and regulatory compliance frameworks
• Experience integrating technology and automation into operational workflows

  At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.