Senior Manager, Trust Strategy & Ops

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role

At eBay, we connect people and build communities to create economic opportunity, supporting millions of sellers and buyers in more than 190 markets around the world. Over $73 billion in merchandise is sold on eBay every year, and eBay continues to win awards for our efforts in sustainability and responsible business.

eBay’s founder, Pierre Omidyar, said, “You have to build trust before you begin a transaction.” This is as true today as it was when Pierre said it over 20 years ago. Trust is the foundation of every interaction between our buyers and sellers — and nowhere is this more essential than in the fast-evolving world of eBay Live, our rapidly scaling live video commerce platform where people connect, interact, and transact in real time.

Fast-paced, dynamic, and proactive, eBay’s Trust team is dedicated to making eBay a safe and trusted platform. For eBay, nothing is more important than trust. The vast majority of transactions on eBay go perfectly, and when things go wrong, our buyers and sellers can almost always make things right. In the cases where buyers and sellers cannot resolve issues, the policies, operations, and user experiences that the Trust team manages come into play. Key areas of focus for the Trust team include seller protections, the post-purchase experience, customer reviews, the eBay Money Back Guarantee, seller performance, content moderation and platform communications.

We’re incredibly proud of our work to establish a trusted global marketplace, but we’re not complacent. Our promise to the hundreds of millions of eBay’s customers is to remain steadfast in our efforts to provide the safest, most secure, and most trusted marketplace, for buyers and sellers, around the world.

As Senior Manager, Trust Strategy & Operations for eBay Live, you will play a critical role in scaling eBay Live as the most trusted live commerce platform! You will stand up and drive business operations across Trust, Platform Governance & Compliance, Risk, and Global Regulatory, establishing business operations cadences and ensuring execution progress against shared priorities. You will also lead critical Trust initiatives from initial planning through to execution in partnership with Product Management, Category, Legal, Analytics, Customer Experience, and other cross-functional partners!

This role is ideal for a structured, high-ownership operator who can bring clarity to ambiguity, move work forward across distributed teams, and translate complex trust, policy, regulatory, and customer experience challenges into practical operating plans and durable solutions.

What you’ll accomplish:

Lead cross-functional business operations for Trust & Safety teams

• Own and improve the operating cadence across Trust, Platform Governance, oversight, risk management, and international regulatory affairs for eBay Live

• Drive shared leadership updates, business reviews, and cross-functional forums, ensuring crisp narratives, clear decisions, documented action items, and follow-through

• Build mechanisms to track progress, surface blockers, manage dependencies, and advance trade-offs to senior leaders at the right time

• Bring structure to ambiguous or fragmented work, ensuring teams have shared definitions of success, clear ownership, and a practical path to delivery

Own high-priority Trust projects from strategy to execution

• Lead end-to-end Trust initiatives for eBay Live, from problem definition and strategy development through to testing, launch, and iteration

• Partner across Product Management, Category, Analytics, Customer Experience, Legal, and Policy to design and implement trust experiences that keep buyers and sellers safe on eBay Live

• Identify policy gaps, operational risks, and emerging trust issues across eBay Live, and develop recommendations that balance customer experience, seller success, marketplace integrity, and regulatory obligations

• Translate strategic priorities into concrete project plans, achievements, decision points, metrics, and operating processes

• Ensure launches are execution-ready, with clear policy fit, comms strategy, operational workflows, measurement plans, and post-launch monitoring

Cross-Functional Leadership

• Partner closely with senior business and product leaders to build and complete the eBay Live trust roadmap

• Develop high-impact analyses and presentations to influence the trust strategy for eBay Live

• Develop high-quality written materials, leadership updates, strategy documents, operating reviews, and decision memos

• Synthesize input from multiple organizations into clear narratives that help leaders understand progress, risks, trade-offs, and recommended actions

• Regularly connect with sellers to capture feedback and insights and incorporate them into policies and processes

What you’ll bring:

• Experience: 7–10+ years of relevant experience in eCommerce, trust and safety, strategy and operations, management consulting, or a related field

• Strategic and Structured Thinking: Ability to define long-term policy strategy while managing near-term execution; skilled at simplifying complex issues into actionable insights

• Operational Excellence: A strong track record of driving complex, cross-functional initiatives across multiple teams with distributed ownership

• Analytical Competence: Strong analytical and problem-solving skills, with comfort working with data teams to size impact, measure outcomes, and advise decisions

• Influence and Communication: Exceptional communication skills with experience addressing senior leaders and influencing cross-functional partners

• Customer Centricity: Deep appreciation for buyer & seller needs and behaviors, with a strong belief in designing fair, transparent, and practical policies and product experience

• Collaboration and Adaptability: High EQ and cross-functional fluency, with a collaborative approach and ability to navigate ambiguity; comfortable being responsible for outcomes a distributed set of teams drives

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including RRSP eligibility, various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

This job posting relates to an existing vacancy within eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility.

We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center and AI Hiring Guidelines.