Senior Operations Manager

🌍 We’re Hiring at Teleperformance! 🌍
✨ Role: Senior Manager – Operations
📍 Location: Malad, Mumbai
We’re looking for a strategic and experienced Senior Operations Manager to lead our Trust & Safety customer support function. This role focuses on managing sensitive customer interactions, fraud prevention, account integrity, and escalations in a high-trust environment.
Key Responsibilities:
Lead trust-related customer support operations across global markets
Manage escalations, fraud investigations, and account safety protocols
Drive operational excellence, team performance, and SLA adherence
Collaborate with legal, compliance, and product teams to uphold safety standards
Mentor team leads and build a culture of integrity and accountability
What We’re Looking For: ✅ Proven experience in customer support operations (Trust & Safety preferred) ✅ Strong leadership, analytical, and stakeholder management skills ✅ Excellent communication and crisis-handling abilities ✅ Willingness to work in a 24×7 rotational shift
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