Senior Product Manager

Who We Are:

Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized products for millions of global customers. Our Mass Customization Platform (MCP) consists of modular, multi-tenant services. Our businesses include a dozen brands such as Vistaprint, National Pen and Box Up. These businesses can choose the solutions that work for them, or assemble any custom combination they need. This makes it easier and faster to do things like introduce new products, reach customers and track orders. This kind of innovation keeps customers coming back. Just last year, Cimpress generated $3.2B in revenue through customized print products, signage, apparel, packaging and more.

Our Team:

The Access team plays a critical role in securing and enabling the Mass Customization Platform (MCP), the technology backbone that powers Cimpress businesses such as Vistaprint, National Pen, and others. Access team is responsible for onboarding businesses, managing users, and safeguarding the platform through robust Identity, Authentication, Tenancy, Account Management, Authorization, Risk Intelligence, and Compliance solutions. Our systems ensure that every person, service, and application that intends and is permitted to connect with MCP can do so securely and operate with the right level of trust and control.

About the Role:

As a Senior Product Manager in the Access team, you will own the product direction and execution for critical functional areas within our Identity and Access Management (IAM) and extended portfolio. You will serve as the bridge between high-level platform strategy and on-the-ground execution, delivering secure, scalable, and developer-centric solutions.
You will take ownership of complex problem spaces such as identity, authentication, authorization, tenancy, and risk intelligence and drive them from vague requirements to successful global adoption. You will act as a trusted partner to engineering and security architects, and business teams making data-informed trade-offs between security rigor, compliance, and user experience.
In this role, you will operate with a high degree of autonomy, and influence stakeholders across Cimpress businesses. You will ensure that our authentication and authorization services evolve to support emerging technologies, including AI agents and third-party ecosystem integrations.

What You Will Do:

Define and execute the quarterly and annual product roadmap for significant components of the Access products. Translate high-level strategic goals into detailed, actionable plans.
Lead deep-dive discovery with Cimpress business units to identify unarticulated needs. Use data, market research, and competitive analysis to validate hypotheses and prioritize high-impact features.
Lead continuous market research, competitive analysis, and engagement with partner teams and business units across the company to identify and prioritize high-impact opportunities, define business cases, and lead "build vs. buy" evaluations for critical Access related product technologies.
Collaborate with engineering to translate the large-scale initiatives into a clear, prioritized backlog of measurable outcomes.
Comply with the UX principles of the Access products, ensuring our APIs, SDKs, and tools are intuitive, well-documented, and easy to integrate. Champion a secure, scalable, and API-first foundation for the products you manage.
Collaborate across the organization with business units, platform teams, and stakeholders to ensure Access solutions meet real-world needs while balancing security, usability, and scalability.
Collaborate with engineers and architects on system design, API contracts, and architectural decisions and negotiate technical tradeoffs.
Measure and improve outcomes using adoption metrics, platform performance data, and customer feedback to continuously refine product features and operational processes.
Manage expectations with stakeholders across Cimpress businesses, communicating progress, risks, and changes effectively.

What Will Make You A Great Candidate:

8+ years of professional experience, including 5+ years as a Product Manager, ideally working on complex, high-quality B2B or B2C web-based products, preferably in the SaaS space.
Deep domain expertise and proven track record in Identity & Access Management (IAM), Authentication protocols (OAuth, OIDC, SAML), Granular Application Access Control, Security and Compliance, Role-based Access Management, Policy-based Access Management, or Platform tenancy.
Exposure to Risk Intelligence, Trust & Safety, or Compliance products within high-volume B2B platforms (e.g., FinTech/Payments), SaaS, or complex e-commerce ecosystems.
You prioritize understanding user and business needs and translate insights into intuitive, secure, and reliable product experiences for both internal and external users.
Strong sense of UI/UX principles, development frameworks, functional design, and familiarity with tools and platforms used for product development. You have good tech grasp and are able to collaborate meaningfully with business users, engineers, architects, and security teams.
Demonstrated ability to translate complex, ambiguous customer and business needs into clear product requirements and milestones.
Leverage quantitative and qualitative insights to inform decisions, measure outcomes, and continuously improve product quality and usability.
Exceptional skills in partnership, communication, presentation, and influencing across diverse teams and stakeholders. You can build consensus and drive decisions among the product cross functional team.
Exceptional technical acumen and ability to collaborate meaningfully with engineers and architects on system design, API contracts, and architectural decisions.
Proven track record of managing a portfolio of technical, API-first platform products through the full lifecycle, from ideation to deprecation.

Some Nice To Haves:

Bachelor’s degree in Computer/IT/Electronics Engineering and/or previous s/w development experience is a huge advantage
MBA from a Tier-1/Tier-2 Business School.
Deep working knowledge of one or more of the these areas: SAML, OAuth, OpenID Connect, Social SignOn, SSO, LDAP, Okta, Auth0,Authz, OPA, Authzed, integrating with API-first products, Payment fraud, Account takeover, Sanctions/AML screening, data privacy compliances (GDPR, etc.)
Ability to create concept wireframes.
Exposure to Agentic AI products

Why You'll Love Working Here:

Being at Cimpress means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.

We're Remote-First:

In 2020, Cimpress adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and the ability to operate when they are most productive, empowers them to be their best. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results. Currently we are enabled to hire remote team members in over 30 US States as well as several countries in Europe, including Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.

Equal Opportunity Employer:

Cimpress is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.
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