Senior Product Manager

Department: Product Management Department

Employment Type: Full Time

Location: Cyprus

Description

Key Responsibilities

• Communication Quality & Coverage: Own and improve the quality, reliability and coverage of in-app communication channels, including voice calls and messaging, ensuring safe and effective communication experiences. Define and evolve product strategies across communication quality, safety and content moderation, balancing user experience with risk prevention.
• Communication UX/UI: Drive the UX/UI strategy for calls and in-app messaging. Simplify communication flows, improve user understanding of what is happening within the app, and create intuitive experiences that make communication both seamless and safe.
• Advanced Analytics & Data Experiments: Define product hypotheses, design and run high-frequency A/B tests, and conduct deep analysis of user behavior and communication patterns. Strong hands-on experience with analytics is highly valued, including the ability to independently explore data and use AI/LLM tools to accelerate product analysis and research.
• Global Scalability & Localization: Scale communication safety solutions across different product verticals and regions while adapting them to their specific user needs, safety risks and operational contexts. Build flexible product solutions that can be customized to address local challenges without compromising the overall safety strategy and product scalability. 
• Cross-Functional Roadmap & Stakeholder Management: Build and drive a cross-functional product roadmap across multiple products, markets and teams. Align stakeholders, manage dependencies and prioritize initiatives across Product, Engineering, Design, Data Science, Operations and Trust & Safety.

Skills, Knowledge and Expertise

• 3+ years in Product Management: Proven experience in Product Management, ideally within high-volume Marketplaces, Ride-hailing, Social, Communication, FinTech or E-commerce products.
• Trust & Safety / Anti-Fraud Experience: Experience in relevant domains such as content moderation, abuse prevention, fraud, scams, user protection, risk management or platform safety is highly valued.
• Strong UX/UI Instincts: Deep understanding of UX principles and the ability to critically evaluate and improve complex communication flows across mobile and digital products.
• Data-Driven Product Management: Strong analytical skills and experience working hands-on with product data. Ability to independently formulate hypotheses, analyze user behavior, define success metrics and make data-driven product decisions.
• High-Velocity A/B Testing & Experimentation: Proven experience designing, launching and analyzing A/B tests. Ability to evaluate experiments beyond primary metrics, considering downstream impact, long-term user behavior and critical safety guardrails.
• Cross-Functional Leadership & Stakeholder Management: Proven ability to lead complex, cross-functional initiatives, align multiple teams and stakeholders, manage dependencies and drive execution in a highly matrixed organization.
• Technical Literacy: Solid understanding of how modern digital products and backend systems work, with the ability to collaborate effectively with Engineering and Data Science teams and make informed product decisions.
• AI & Analytical Tools: Comfortable using modern AI/LLM tools and analytical technologies to accelerate data exploration, research, experimentation and day-to-day product work.
• Professional working proficiency in English (B2/C1+), Russian is a plus. 

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.
• Annual salary from 70 700 EUR gross.