Senior Product Manager, Trust Experience

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

What’s the role?

The Trust Experience Product Management team’s mission is to provide transparent, seamless and deeply human experiences for buyers and sellers during enforcement. We believe that marketplace integrity is about building an empathetic ecosystem where users understand the rules, have a voice when they disagree, and trust their accounts are protected, all while meeting global regulations and privacy standards. 

As Senior Product Manager for Trust Experience you will: 

• Be responsible for prioritizing, defining and executing initiatives that enhance user transparency and data control, while building intuitive and high quality user experiences.

• Develop product strategies that bridge Legal and Product goals, balancing user privacy, business objectives and compliance.

• Navigate complex trust scenarios independently and make decisions that balance customer trust, UX, legal requirements and business needs. 

This is a full-time position reporting to the Group Product Manager for Trust and Experience. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

This role requires your presence in Etsy’s Dublin office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of our Dublin office, may be the first to be considered. Learn more details about our work modes and workplace safety policies here.

What’s this team like at Etsy?

• Trust and Safety and Risk and Fraud are constantly evolving environments where we proactively detect fraudsters and listing abuse. The Trust Experience Initiative provides the crucial balance to detection systems, ensuring our members have fair treatment, an opportunity to learn from their mistakes, clear paths to appeal and control over their data, all while ensuring Etsy meets regulatory requirements.

• This Privacy and Regulatory team partners closely with Privacy and Legal to build experiences that meet global regulations while remaining on brand for Etsy. 

• This team works closely with the Detection and Enforcement Initiative and Customer Support Initiative, Engineering, Ops, Analyst and Design teams.

• This team is located in Dublin and the US, with partner teams also located in Mexico. 

What does the day-to-day look like?

• Own direction and outcomes by setting product vision, strategy and success criteria grounded in customer and business value.

• Drive focus through evidence by prioritizing problems and opportunities based on potential impact, learning and strategic alignment.

• Lead discovery by defining hypotheses, learning plans and decision points in partnership with cross-functional peers (including engineering, operations, design, and analytics and Legal).

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion.

Qualities that will help you thrive in this role are:

• Proven track record of setting a product strategy that solves customer problems.

• Strong communication and stakeholder management skills.

• Experience qualitative insights and data to make product decisions. You also know when and how to balance data with intuition.

• Passionate about building safe experiences for our members.

• A strong belief in Etsy’s vision, mission and values.

Additional Information
 

What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.
 
Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.