Senior Product Solutions Associate-Payments

Job Description

You are passionate about complex product solutions for clients and understand how to leverage client feedback to impact and drive positive results! You thrive on a team that supports product strategy, development and commercialization of payment services! You have found the right team!

As a Senior Product Solutions Associate in JPM Payments’ Trust and Safety Product Sales Specialist team, you are a significant contributor to a team that defines and configures complex product solutions for key client relationships and prospect opportunities. You draw from research and client feedback to develop unique product solutions in partnership with Sales and coordinate with product teams to support new product development.

The J.P. Morgan Payments & Commerce team is responsible for product strategy, development and commercialization of payment and collection services. These services are delivered to Financial Institution, Non-Bank Financial Institution, Corporate and Commercial Bank clients globally. The payments marketplace continues to undergo tremendous change bringing opportunity for new products, services, and better client experience. As a Senior Product Solutions Associate, you will have a progression of job functions over a multi-year horizon, with demonstrated understanding of banking, treasury, payments, identity, verification, and/or fraud topics that impact the payments space and as a member of the team, the Associate plays an integral part to help gain, manage, and maintain sales opportunities and drive growth.

Job responsibilities

Supports the strategic definition and configuration of optimal solutions that address clients’ needs and objectives through collaboration with our clients and other internal teams such as Sales and Product.
Contributes to the construction of pricing proposals and value analysis reports to demonstrate product benefits to clients
Delivers compelling oral and written presentations with associated technical skills in building sales decks and training collateral
Establishes forums to coordinate across the Product Solutions team to enable a successful configuration of solutions
Identify product sales opportunities, coordinate RFP responses and ensure services issues are addressed and pricing is communicated and set up timely and accurately
Actively support client calling and marketing efforts, capture and record call notes, track discussion threads with clients, organize and report metrics, and help with achieving related commercialization goals throughout the sales cycle to manage pipeline
Support the team to define and execute sales strategies which advance Trust & Safety solutions; Develop and understand competitors’ products and positioning within the clients and the market
Assist with client call preparation by creating materials, pitch books, account plans, and conducting customer research
Coordinate with across lines of business and functions to support the sales and solutions efforts and design innovative client focused products to enhance adoption
Leverage data and manage operating metrics to improve sales, products and services
Learn new services, collaborating to win new business, and developing leadership skills in sales & commercialization disciplines

Required Qualifications, Capabilities, And Skills

3+ years of experience or equivalent expertise in problem-solving on a team within a cluster of products
Experience supporting the sales cycle by producing sales decks, training collateral, pricing proposals, and value analysis reports
Demonstrated prior experience working in a highly matrixed and complex organization
Proficiency in Microsoft Word, Excel, and PowerPoint
Experience in leading initiatives to solve business challenges such as those with a top management consulting firm or in other generalist problem solving environments across financial services sectors
Excellent track record of success for supporting the design and execution of strategies in large, high performance organizations
Demonstrated experience engaging with high caliber sales and partnership teams with a bias for action, an ability to achieve challenging goals and a drive to innovate
An outstanding ability to analyze and solve problems along with the confidence to advance innovative and differentiated solutions
Exceptional presentation, communication, analytical and quantitative skills; Ability to handle multiple work streams and manage stakeholder expectations
Bachelor's Degree required

Preferred Qualifications, Capabilities, And Skills

Strong drive/ambition to develop into an individual contributor product salesperson
Prior product or sales experience in the banking / payments industry, fraud prevention and/or the ID & V space is helpful; well versed in technology, data, AI & ML subjects.
Demonstrates the ability to understand JPM Payments and Trust and Safety products, pricing philosophy, and billing process and procedures
Superior verbal and written communication skills with the ability to mobilize internal networks and resources
Time management, organizational and planning skills with proven ability to multitask and meet deadlines in a fast-paced environment
The successful candidate will have a deep understanding of client needs, a passion for solving client pain points and a laser sharp focus on execution; You are a detailed orientated doer with grit, drive and strong work ethic; The ability to listen, learn, communicate, and establish strong relationships is essential for success
Graduate degree preferred, but not required
Ability for work related travel (if/as needed)

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.