Senior Software Developer, Abuse and Fraud Prevention

Job Summary:

JOB DESCRIPTION – SENIOR SOFTWARE DEVELOPER (ABUSE AND FRAUD PREVENTION)

Location: Toronto, ON (Remote)

Division: Ticketmaster NA

Line Manager: Principal Engineer II

Contract Terms: Permanent, 37.5 hours per week

Position Details: This job advertisement is for an existing, immediate vacancy

THE TEAM

You will be joining the diverse Global Ticketmaster Abuse and Fraud Prevention engineering team. As a Senior Software Engineer at Ticketmaster, you will be responsible for analysing, coding, and maintaining the next generation of protective services for Ticketmaster, the global leader in ticket management for large-scale sports and entertainment. You will work closely with other engineers, product owners and managers, and representatives from the business, to deliver unique, high quality, efficient, maintainable, and easy to use services. The software you will work on will be used by millions of people worldwide.

A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances while connecting more passionate fans to these events. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices, and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.

THE JOB

In the role of Senior Software Engineer, you’ll guide the development and delivery of our Abuse and Fraud Prevention products which help protect over 10 billion dollars of revenue annually. You will be accountable for delivering high quality, maintainable and performant solutions. You must think about solving complex technical problems and the long-term maintenance and cost of change of software solutions.

You will lead, manage, and inspire engineers to deliver the best ticketing experience across the globe. You’ll help teams fulfil technical, operational, and business requirements by putting yourself in the trenches. 

You will emphasize collaboration and mutual support – sharing project workflow with globally distributed teams, contributing code to global services and applications, and cultural exchange between development groups. It is an exciting time to join Ticketmaster as we are working towards aligning our technologies and products globally.

Because our business is online 24/7, you may on occasion be required to work out of hours or provide on-call duty on a rota basis.

WHAT YOU WILL BE DOING

• Participate and drive development work across globally distributed software teams.
• Ensure applicability of global applications to global markets.
• Ability to organize, prioritize; multitask while coordinating team efforts, reporting to stakeholders and management on the progress of goals.

• Connect with a series of stakeholders in order to gather as much information as possible regarding the problem at hand and implement short-mid term strategies to evolve products for future success.(UX / Design / Product / PMO…etc.).

• Objectively explore multiple approaches and recommend the best technical direction including logic and reasoning.
• Meaningful participation in service layer architecture design.
• Spike and prototype.
• Write exemplary code.
• Own the full development and deployment cycle for your software.
• Encourage and grow developers in their craft.
• Debug and triage production application issues, often not your own.
• Automate testing, deployments, performance, and recovery.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Demonstrable senior engineering and development experience
• Experience with Agile methodologies
• Strong backend development skills
• Proven ability to design and implement clean, scalable and well-structured APIs 
• Java 17+ programming language experience or of other JVM languages
• Experience with modern frameworks such as Springboot
• Test-Driven Development experience
• Understanding of Continuous Integration practices
• Knowledge of current software architectural trends and practices
• Previous experience with Design Patterns and SOLID principles
• Experience working with AWS or other Cloud Provider
• Experience with CI/CD servers (Gitlab/Jenkins)
• Experience with Docker and Kubernetes or other orchestration/scheduling framework
• Experience working in an SOA development environment
• Working knowledge of one or more database products (e.g. Oracle, MySQL, PostgreSQL)
• Strong communication skills and the ability to collaborate closely with remote team members
• We believe that a motivated, team-oriented professional will always succeed in mastering a new toolset when a need arises

Nice to have

• Experience in DevOps
• Familiarity with Prometheus, Graphana and Splunk stack
• Experience with Databricks or Spark
• Experience working with Terraform
• Experience with Helm package manager
• Experience with distributed systems.
• Knowledge of best practices and IT operations in an always-up, always-available services
• Ability to clearly communicate technical topics to non-technical people
• Demonstrated ability to work well in a fast-paced, multidisciplinary team environment

YOU (BEHAVIOURAL SKILLS)

• You are autonomous and proactive
• You focus on results and desired outcomes and how best to achieve them
• You can consider multiple approaches and recommends the best technical direction including logic and reasoning
• You can work with minimal supervision
• You can solve complex technical issues through debugging, research, and investigation
• You promote cooperation and commitment within a team to achieve goals and deliverables
• You maintain and foster relationships within, across, and external to organizational boundaries
• You are passionate about technology, software development and transformation
• You desire to continually improve your own skills, and ability to transfer that to the skills of others
•  You excel at cross-functional collaboration, resolving misalignments and bringing the right stakeholders together to drive efficiency

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.

LANGUAGE REQUIREMENT

Due to the nature of the role, this position involves interacting with English-speaking clients, colleagues, stakeholders, suppliers, and so forth. Therefore, a high level of proficiency in English, both verbal and written, is required. While a strong command of English is essential for this role, candidates with a working knowledge of French are also encouraged to apply.

#LI-REMOTE

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.