Senior Technical Program Manager, Trust & Safety - Prague, Czechia

About Outreach

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io.

About The Team

Outreach is the leading Sales Engagement Platform, helping sales teams increase the pipeline and close more deals. We are committed to fostering a trusted, compliant, and secure platform for our customers. We are looking for a dedicated and experienced Senior Trust & Safety Program Manager within the Security organization to champion our commitment to email deliverability and compliance, protecting our platform, brand, and customers from abuse.

The Role

We are seeking an experienced Senior Trust & Safety Technical Program Manager with a strong focus on email deliverability and compliance to define, build, and manage our anti-abuse program and overall email governance strategy. This role operates as a Technical Program Manager, owning the execution of large-scale, cross-functional initiatives across engineering, product, security, legal, and other teams. You will translate complex technical, regulatory, and abuse-prevention requirements into structured programs, clear technical requirements, and measurable outcomes.

Location

While we are remote-friendly, we remain an "office-centric" company. This role is categorized as hybrid and it is expected you live in a reasonable proximity to the office in Prague so you would be able to connect with your team on regular basis, attend in-person meetings and company events.

This is a full-time, permanent role, not eligible for contractors and for work from other countries.

• Familiar with ESP sending platforms like SendGrid
• Technical implementation and leadership of BIMI
• Shared responsibility of Validity and the Everest Platform, which are deliverability tools
• Stay up to date with industry changes, standards, and best practices from an email sending perspective

• Develop internal documentation for application security (anti-abuse best practices) and email.
• Lead the socialization, documentation, and training of Email Deliverability Best Practices across the entire organization.
• Provide specialized training for Go-to-Market (GTM), business partners, and support teams to drive sales enablement, customer retention, and business strategy alignment for email.
• Provide technical documentation on DNS, DMARC and SPF.
• Familiarity and staying up to date with email industry infrastructure and terminology, such as spam trap networks, threat feeds, content filtering, blocklisting Spamhaus, Proofpoint, Mimecast, VirusTotal, and Talos.
• Delivered industry training with organizations like APWG and M3AAWG.
• Knowledge of how click tracking, open rates, and seed listing work. Is able to have conversations with the Engineering organization and Outreach customers.

• Provide direction, ideas, and detailed feature/product requirement documentation to our Email Product Management Team to improve customer analytics, compliance, and data accuracy.
• Experience working with product and engineering teams to build safe and regulated products.
• Design and propose products and tools to safely and compliantly monetize email on the Outreach platform.

• Outline business risk and propose business solutions for changing best practices around sales industry email sending practices.
• Overhaul the Best Sending Practice strategy for all customers across the platform and internal business operations.

• Manage the processing of takedowns and processing abuse reports efficiently and accurately.
• Manage the abuse inbox where AWS and customers report abuse to Outreach

• Set up automations/alerting monitoring of domains for blocklisting/reputation
• Shared click tracking domains
• Sending domains (Outreach and customer domains)

• Create platform-wide email sending performance and compliance metrics
• Transactional emails for the application
• Shared click tracking domains for health

• Own the end-to-end delivery of the Email Governance and Anti-Abuse Programs by defining program roadmaps, milestones, dependencies, and success metrics across engineering, product, security, legal, and support teams
• Demonstrated experience in a Technical Program Manager or similar cross-functional leadership capacity
• Strong foundational Customer Support principles and a customer-centric approach to safety and security

• Strong working knowledge of foundational email infrastructure concepts, including DNS, domain governance, and security.
• Translate trust, safety, and compliance requirements into detailed technical requirements and program plans; drive alignment with Product and Engineering through technical design reviews, tradeoff discussions, and delivery tracking.
• Experienced with reviewing technical designs and architecture at a system level, which would include PRDs for product ideas (PRD Example: Deliverability Suite)
• Able to reason about scale, reliability, and abuse vectors in distributed systems, (Example: yahoogle scenario)
• Enable strong partnerships with backend and infrastructure engineering teams by speaking the same language

• Establish detailed and measurable roadmaps for both Trust & Safety and Email Deliverability Programs
• Deliver scalable abuse prevention tooling and enforcement workflows
• Define a strategy around domain management

Why You’ll Love It Here

● Amazing working space with a running track on its roof

● Flexible time off, 5 weeks of vacation, and 5 annual sick days

● 4% employer supplemental pension monthly contribution

● Private medical care for employee and spouse with Program Health Plus

● Life insurance at 2x annual salary

● 5.000 CZK monthly allowance for meal vouchers, flexipasses and other personal expenses

● 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave

● Opportunity to be part of company success via the RSU program

● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military 

● Employee referral bonuses to encourage the addition of great new people to the team

● Fun company and team outings because we play just as hard as we work

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.