Senior Technical Program Manager, Trust & Safety - Prague, Czechia

About Outreach

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io.

About The Team

Outreach is the leading Sales Engagement Platform, helping sales teams increase the pipeline and close more deals. We are committed to fostering a trusted, compliant, and secure platform for our customers.

The Role

We are seeking an experienced Senior Technical Program Manager of Trust & Safety with a strong focus on email deliverability and compliance to define, build, and manage our anti-abuse program and overall email governance strategy. This role will own the execution of large-scale, cross-functional initiatives across engineering, product, security, legal, and other teams. You will translate complex technical, regulatory, and abuse-prevention requirements into structured programs, clear technical requirements, and measurable outcomes.

Location

While we are remote-friendly, we remain an "office-centric" company. This role is categorized as hybrid and it is expected you live in a reasonable proximity to the office in Prague so you would be able to connect with your team on regular basis, attend in-person meetings and company events.

This is a full-time, permanent role, not eligible for contractors and for work from other countries.

Your Daily Adventures Will Include

Direct contribution to the program leadership to define, build out, and manage comprehensive programs and projects to support Trust & Safety and Security goals. (Examples: Anti-Abuse Program, DNS Management)
Using your technical skills by troubleshooting with ESP sending platforms such as SendGrid. Sharing the responsibility of deliverability tools like Validity and the Everest Platform
Drive the technical implementation and leadership of BIMI (Brand Indicators for Message Identification)
Define, document, and manage all aspects of Email Policy & Governance (application, customer, and corporate) and the acceptable use policy (AUP) enforcement strategy
Design and propose products and tools to safely and compliantly monetize email on the Outreach platform
Develop training documentation for Application Security, Email Deliverability & Anti-Abuse Best Practices, technical training pertaining to DNS, DMARC & SPF. The training audiences include Go-to-Market (GTM), business partners, and support teams to drive sales enablement, customer retention, and business strategy alignment for email
While supporting product safety & monetization, this role will provide direction, ideas, and detailed feature/product requirement documentation to the Email Product Management Team to improve customer analytics, compliance, and data accuracy
Demonstrated knowledge of industry infrastructure and terminology, such as spam trap networks, threat feeds, content filtering, and blocklisting. Familiar with Spamhaus, Proofpoint, Mimecast, VirusTotal, and Talos
Outline business risk and propose business solutions for changing best practices around sales industry email sending practices
Support operations and incident response by managing the processing of takedowns and processing abuse reports efficiently and accurately
Set up automations/alerting monitoring of domains for blocklisting/reputation. Familiar with shared click tracking domains and sending domains (Outreach and customer domains)
Create platform-wide email sending performance and compliance metrics. Will work with transactional emails for the application and shared click tracking domains for tracking health.
Overhaul the Best Sending Practice strategy for all customers across the platform and internal business operations
Manage and nurture industry relationships, actively participating with email and anti-abuse industry groups like M3AAWG, APWG, and Email Geeks. Stay up to date with industry changes, standards, and best practices from an email sending perspective.

Our Vision of You

7+ years of experience in a Technical Program Manager role focused on email deliverability or security capacity in a fast-paced, SaaS software company
Own the end-to-end delivery of the Email Governance and Anti-Abuse Programs by defining program roadmaps, milestones, dependencies, and success metrics across engineering, product, security, legal, and support teams
Strong working knowledge of foundational email infrastructure concepts, including DNS, domain governance, and security
Proven track record in optimizing and technical troubleshooting large-scale email deliverability
Translate trust, safety, and compliance requirements into detailed technical requirements and program plans; drive alignment with Product and Engineering through technical design reviews, tradeoff discussions, and delivery tracking
Experienced with reviewing technical designs and architecture at a system level, which would include PRDs for product ideas (PRD Example: Deliverability Suite)
Understand how click tracking, open rates, and seed listing work. Be able to have technical conversations with the Engineering organization and Outreach customers
Able to articulate scale, reliability, and abuse vectors in distributed systems (Eg: 2024 Yahoogle email scenario)
Have expert-level knowledge of global email regulatory and compliance frameworks, including CAN-SPAM, GDPR, CCPA, and CASL
Experienced in defining and managing strategies for brand protection in the digital ecosystem

Why You’ll Love It Here

Amazing working space with a running track on its roof
Flexible time off, 5 weeks of vacation, and 5 annual sick days
4% employer supplemental pension monthly contribution
Private medical care for employee and spouse with Program Health Plus
Life insurance at 2x annual salary
5.000 CZK monthly allowance for meal vouchers, flexipasses and other personal expenses
16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave
Opportunity to be part of company success via the RSU program
Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
Employee referral bonuses to encourage the addition of great new people to the team
Fun company and team outings because we play just as hard as we work

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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