Senior Trust & Safety Lead

Make it easier for everyone to experience the world, safely.

At Booking.com, our mission is to make it easier for everyone to experience the world. But "easier" must also mean "safer." We are looking for a Senior Trust & Safety Lead to join our Security & Resilience team in Amsterdam. In this strategic leadership role, you won't just respond to threats—you will anticipate them, shaping the Trust & Safety (T&S) agenda across our global organization to protect millions of partners, customers, and employees.

The Opportunity

As a Senior Lead, you are a strategic thought partner to our leadership and a trusted advisor to senior stakeholders across Engineering, Marketing, Legal, and Public Relations. You will lead complex, high-impact initiatives that strengthen the company’s resilience and ensure our safety solutions are scalable and data-driven.

In this role, you will:

• Drive Strategy: Design and execute the risk management strategy, defining success metrics that align with company-wide objectives.

• Lead High-Complexity Projects: Independently manage strategic programs from start to finish, identifying blockers and creating robust mitigation plans.

• Act as an SME: Apply deep expertise in T&S operations to design risk mitigation frameworks across policies, products, and strategic initiatives.

• Influence & Collaborate: Build long-term relationships with senior management (VP/ELT) and external partners (NGOs, Law Enforcement) to gain acceptance for strategic safety goals.

• Turn Data into Insights: Use qualitative and quantitative risk signals to inform annual planning and resource allocation.

Who You Are

We are looking for a "protagonist"—someone who takes ownership, seeks feedback, and acts as a role model for learning.

• Experienced Leader: You have 8+ years of relevant experience, with a proven track record in Trust & Safety within a commercial environment.

• Strategic & Analytical: You have "Mastery" level knowledge in safety governance, crisis management, and driving risk management strategies.

• Communicator: You possess outstanding written and verbal communication skills, capable of advising at all levels of the organization.

• Influence: Able to explain assumptions and outcomes to all levels of management and proven track record working cross-functionally in high pressure and high pace environments.

• Resilient: You have the psychological resilience to work with sensitive or distressing matters and can perform under pressure.

• Qualified: You likely hold a Master's degree or specialized diploma in a field like International Relations, Criminology, or Homeland Security, and carry certifications like CISM or COSO ERM.

• Mindset & Behaviours: Self-starter, entrepreneurial and proactive. Risk minded with strong business judgement and commercial understanding. Thrives in fast-paced, ambiguous environments.

• Ownership & Impact: Operates independently, sets strategic direction, accountable for outcomes. Confident in building and defending business cases.

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit 

• Living and working in Amsterdam, one of the most cosmopolitan cities in Europe

• Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide

• Working in a fast-paced and performance driven culture

• Opportunity to utilize technical expertise, leadership capabilities and entrepreneurial spirit

• Promote and drive impactful and innovative engineering solutions

• Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation

• Competitive compensation and benefits package and some great added perks of working in the home city of Booking.com

Diversity, Equity and Inclusion (DEI) at Booking.com: 

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. 

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.” 

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process: 

• Let’s go places together: How we Hire

• This role does not come with relocation assistance.

 Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.