Software Engineer, Sr.

About The Company
DoorDash is a leading technology and logistics company dedicated to empowering local economies by connecting consumers with their favorite local merchants through seamless delivery services. Starting with food delivery, the company has rapidly expanded its offerings to include a wide range of goods, making it a trusted platform for all delivery needs. With a focus on innovation, DoorDash leverages cutting-edge technology to optimize delivery operations, enhance customer experience, and support a diverse network of Dashers, merchants, and consumers. The company is committed to fostering a culture of inclusivity, diversity, and continuous growth, providing comprehensive benefits and opportunities for professional development to its employees.
About The Role
The Senior Staff Software Engineer - Delivery Experience (DelEx) at DoorDash plays a pivotal role in shaping the future of the company's support and delivery ecosystem. This leadership position involves designing and executing large-scale, reliable platforms that integrate advanced AI and machine learning technologies to improve customer support, real-time tracking, and agent assistance. You will be responsible for defining technical strategies, influencing cross-functional teams, and leading the development of mission-critical systems that scale to support exponential growth. Your work will directly impact customer satisfaction, retention, and trust by delivering innovative solutions such as AI-powered chatbots, context-aware refunds, and intelligent agent tools.
In this role, you will collaborate closely with product managers, machine learning engineers, designers, and operations teams to develop a cohesive technical roadmap. You will also mentor engineering teams, promote best practices in system design, testing, and reliability, and operate hands-on to resolve complex distributed systems challenges. Your leadership will help lay the groundwork for DoorDash’s next decade of growth while pushing the boundaries of AI capabilities in support services.
Qualifications
8+ years of industry experience in software engineering or related fields.
Proven track record of delivering large-scale, high-impact systems.
Deep expertise in distributed systems, real-time data pipelines, or large-scale platform development.
Experience applying machine learning and large language models (LLMs) in production environments, especially in support, trust & safety, or related domains (preferred).
Strong technical intuition with the ability to influence senior stakeholders and cross-functional teams.
Ability to balance visionary thinking with pragmatic execution, leveraging existing patterns and inventing new solutions when necessary.
Humility and a growth mindset, leading through collaboration and expertise.
Comfort with ambiguity and a bias for action in fast-paced environments.
Excellent judgment in evaluating options, making decisions, and managing complex systems.
Responsibilities
Provide technical vision and architectural leadership for large teams (50+ engineers) working on multi-year platform rebuilds to support 100x growth.
Partner with Machine Learning teams to build and productionize LLM-powered chatbots, context-aware refunds, and intelligent agent copilots that enhance customer support.
Rebuild and optimize mission-critical systems such as real-time order tracking and messaging platforms to ensure reliability, performance, and extensibility across markets.
Drive cross-team alignment by collaborating with product, engineering, and operations stakeholders to define technical roadmaps and priorities.
Mentor and elevate engineering teams by promoting best practices in system design, testing, reliability, and maintainability.
Engage directly in complex distributed systems challenges, including infrastructure scaling, performance optimization, and resiliency improvements.
Introduce and champion engineering culture initiatives that foster innovation, quality, and long-term system health.
Benefits
Competitive salary within the range of $193,800 - $285,000 USD, based on experience and location.
Equity grants and opportunities for long-term financial growth.
Comprehensive health, dental, and vision insurance plans.
401(k) plan with employer matching contributions.
Paid parental leave (up to 16 weeks) and family-forming assistance.
Paid time off including flexible vacation and sick leave policies.
Wellness benefits, commuter benefits, disability, and life insurance.
Access to mental health programs and employee resource groups.
Supportive work environment that encourages continuous learning and professional development.
Equal Opportunity
DoorDash is committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected category. We believe that a diverse workforce drives innovation and better serves our community.
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