Sr. Product Manager

If you are interested in this position, please apply on Twitch's Career
site https://www.twitch.tv/jobs/en/

About Us:

Twitch is the world’s biggest live streaming service, with global communities
built around gaming, entertainment, music, sports, cooking, and more. It is
where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to
team up, collaborate, and smash (or elegantly solve) problems together. We’re on
a quest to empower live communities, so if this sounds good to you, see what
we’re up to on LinkedIn and X, and discover the projects we’re solving on
our Blog. Be sure to explore our Interviewing Guide to learn how to ace our
interview process.

We're seeking a Senior Product Manager to lead our onboarding and safety
initiatives, making account management a strategic tool for platform growth
while maintaining user safety and trust. You'll work at the intersection of user
experience, regulatory compliance, and community health to protect our most
vulnerable users while enabling seamless platform access for millions of
creators and viewers worldwide.

This role sits within our Health organization and requires deep expertise in
trust & safety product development, including age assurance, parental controls,
and complex compliance requirements. You'll balance user friction with necessary
protections, ensuring Twitch remains a safe space for all communities.

You can be based out of one of the Twitch offices including San Francisco,
Seattle, Los Angeles, Irvine, or New York City.



You Will

- Own and develop account-related features that drive both growth and user
safety across all user segments
- Design and implement complex user flows for age assurance, parental controls,
and passwordless authentication experiences
- Ensure compliance with global safety and health regulations including COPPA,
GDPR-Age, UK Age Appropriate Design Code, and emerging legislation
- Lead strategy for age verification and minor protection features, setting the
standard for how Twitch protects young users
- Balance user friction with necessary data collection to optimize for both
safety outcomes and platform growth
- Drive platform health through strategic account management decisions that
impact millions of users
- Partner closely with community product, design, engineering, legal, policy,
trust & safety, and data teams to deliver comprehensive solutions
- Translate complex regulatory requirements into actionable product requirements
and elegant user experiences

Perks
* Medical, Dental, Vision & Disability Insurance
* 401(k)
* Maternity & Parental Leave
* Flexible PTO
* Amazon Employee Discount Basic Qualifications: - Experience communicating
effectively with senior leadership
- 8+ years of product management experience, with at least 4 years focusing on
trust & safety, community health, or user protection products at consumer
platforms (we count time as engineer as PM time)
- Proven track record developing authentication systems, content moderation
tools, user protection features, and/or community health products at scale
- Deep understanding of online safety regulations and compliance requirements
across multiple jurisdictions
- Demonstrated ability to balance competing priorities: platform growth, user
trust, safety needs, and regulatory compliance
- Experience managing complex multi-stakeholder initiatives involving policy,
legal, trust & safety experts, and community health teams
- Strong understanding of nuanced user behavior, community standards, and
varying safety needs across different user segments and age groups Preferred
Qualifications: - MS/MA or MBA in a technology or business related field
- Background in authentication systems or identity verification
- Hands-on experience from major consumer platforms tackling age assurance or
minor protection at scale
- Experience implementing COPPA, GDPR-Age, or other child safety compliance
frameworks
- Proficiency in SQL and data-driven decision making
- Previous work in gaming, social media, or live streaming platforms
- Experience with customer experience (CX) and creator tools (CT) teams

Twitch is an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely
and cooperatively with other employees, supervisors, and staff; adhere to
standards of excellence despite stressful conditions; communicate effectively
and respectfully with employees, supervisors, and staff to ensure exceptional
customer service; and follow all federal, state, and local laws and Company
policies. Criminal history may have a direct, adverse, and negative relationship
with some of the material job duties of this position. These include the duties
and responsibilities listed above, as well as the abilities to adhere to company
policies, exercise sound judgment, effectively manage stress and work safely and
respectfully with others, exhibit trustworthiness and professionalism, and
safeguard business operations and the Company’s reputation. Pursuant to the Los
Angeles County Fair Chance Ordinance, we will consider for employment qualified
applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for
employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic
markets. The base pay for this position ranges from $136,100/year in our lowest
geographic market up to $235,200/year in our highest geographic market. Pay is
based on a number of factors including market location and may vary depending on
job-related knowledge, skills, and experience. Amazon is a total compensation
company. Dependent on the position offered, equity, sign-on payments, and other
forms of compensation may be provided as part of a total compensation package,
in addition to a full range of medical, financial, and/or other benefits. For
more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits
[https://www.aboutamazon.com/workplace/employee-benefits]. This position will
remain posted until filled. Applicants should apply via our internal or external
career site.