Strategic Program Manager, Community Risk & Response - USDS

Responsibilities
About the team
E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

What You'll Do:
We are seeking a high-impact Strategic Program Manager to lead our E-Commerce Community Risk & Response domains. In this role, you will act as the primary owner for initiatives related to Emergency Response, Social Listening, and Community Management. You will be responsible for defining the strategic roadmap, navigating complex partner priorities, and steering high-stakes projects that protect our ecosystem. The ideal candidate is a strategic architect who can translate overarching business goals into actionable domain strategies while driving cross-functional excellence.

Responsibilities
- Domain Strategy & Roadmap Ownership: Define and lead the long-term strategic vision for Emergency Response, Social Listening, and Community Management policies, ensuring the domain evolves in lockstep with business expansion and partner priorities.
- Stakeholder & Partner Leadership: Serve as the primary point of contact for cross-functional stakeholders (Product, Legal, and Policy), negotiating resource allocation and aligning on high-level program goals.
- Strategic Risk Management: Analyze Emergency Response, Social Listening, and Community Management behaviors to develop long-term risk mitigation frameworks, balancing business growth with ecosystem safety.
- Program Governance & Decision-making: Oversee the "health" of the domain by synthesizing high-level insights to make "go/no-go" decisions on project pivots and policy shifts.
- Problem-Solving: Lead the design of solutions for critical escalations, weighing enforcement decisions against market conditions, brand reputation, and long-term user experience.
- Strategic Reporting & Influence: Present program performance, vision, and strategic recommendations to executive leadership, using data-driven narratives to secure buy-in for new initiatives.

Qualifications
Minimum Qualifications
- 3+ years of experience in strategic program management, domain ownership, or risk strategy within Trust & Safety, Compliance, or E-commerce.
- Proven track record of influencing senior stakeholders and managing complex, cross-functional partner relationships.
- Exceptional ability to navigate extreme ambiguity and make high-stakes decisions in a dynamic, global environment.
- Experience in translating data insights into high-level business strategy.

Preferred Qualifications
- Deep expertise in Emergency Response, Social Media Policy implementation within a global E-Commerce or Social Media platform.
- Strong communication skills, with the ability to tell a compelling story through data.
- Comfortable utilizing AI.

About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.​
​
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.​


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
​
Diversity & Inclusion​
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​


USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA​


Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $96000 - $217023 annually.​
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).​
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​
For Los Angeles County (unincorporated) Candidates:​
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:​
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;​
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and​
3. Exercising sound judgment.​