Strategic Risk Manager, Trust and Safety

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 4 years of experience in escalation management, crisis management, or a related field.

Preferred qualifications:

• Master's degree in relevant field.
  
• Experience in escalation management in the GenAI space.
• Familiarity with Google products, infrastructure, and types of online abuse.
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
• Excellent communication and presentation skills and the ability to influence cross-functionally at various levels.

About the job:

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

As a Strategic Risk Manager, you will join our globally dispersed Strategic Command team. You will guide impact in our strategic preparedness and response programs, addressing user and trust risk issues, combating emerging threats, and promoting a culture of resilience and adaptability.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

The US base salary range for this full-time position is $110,000-$157,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities:

• Ramp quickly to take command in critical incidents, ensuring effective real-time coordination and communication across teams for swift and effective resolution, minimizing negative user and organizational impact.
• Identify strategic risks to users or products, conduct impact assessments, and develop mitigation strategies to manage abuse, high-stakes events and global crises.
• Review past incidents, identify context, root causes, and strategic actions for improvement in the business space. Propose, communicate and drive initiatives based on lessons learned to strengthen response.
• Build relationships with intelligence, enforcement, legal, policy, government affairs, and local teams to address global and region-specific challenges. Foster collaboration across different departments to deliver comprehensive solutions.
• Work across time zones, including sporadic off-hours work and weekend oncall work, to communicate with a globally distributed team.