Swedish Customer Support | Full Time - Hybrid Malta
BesedoBesedo is a tech company delivering Trust & Safety solutions to online marketplaces worldwide. Every year, we review and moderate over 500 million pieces of user-generated content and block more than 40 million fraud attempts – helping online platforms stay safe and trusted for millions of users.
Besedo has headquarters in Stockholm (Sweden) and employs over 300+ employees in 5 offices in different countries.
Implio is our all-in-one SaaS moderation platform that combines state-of-the-art AI (deep learning, NLP, computer vision) with a powerful user interface for human moderation and advanced analytics.
Discover more about Besedo on our website and learn more about Implio in this video.
The Role:
As Customer Support, you will be responsible for providing high-quality support to users while ensuring a safe and positive online experience. You will handle customer inquiries, review cases, and resolve issues efficiently in line with company policies and client guidelines.
What You`ll Do:
Support users via email in Swedish — clearly and efficiently.
Stay sharp through regular training on publication rules, market trends and moderation best practices.
Collaborate with your team and flag trends, common user issues and rule improvement opportunities.
Manage complaints and disputes between buyers and sellers in line with platform policies.
Facilitate returns, price adjustments and claims for damaged or lost packages.
Process payments and refunds accurately, resolving discrepancies promptly.
Liaise with external partners to ensure smooth transaction processes.
Monitor and respond to fraud or policy violations, taking swift action when needed.
What You Bring:
Fluent Swedish and good English — written and spoken.
Sharp decision-making in a fast-moving environment.
Reliability people can count on — it's a core value here.
Exceptional attention to detail, every time.
A genuine drive to help people and keep them safe online.
Interest in e-commerce, marketplaces or digital platforms is a plus.
What We Offer:
An opportunity to make a real impact on internet safety and the digital world.
A stimulating job in a fast-moving, international tech company.
Hybrid work (home + Qormi office).
Additional vacation days.
Team performance bonus + WFH allowance
Corporate gym, shops and taxi discounts.
Private Health Insurance + eye care, and well-being professional support.
Refer-a-friend bonus scheme.
Comprehensive training and constant feedback.
Career growth in management or a specialist field.
Fun events & international team culture.