Team Lead, Trust & Safety (AI)

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards

What is your mission?

Partners with other teams to provide feedback and to obtain clarification on any question on policies
Manages a team across all markets for the site and provides mentoring and coaching for their development
Ensures effective knowledge sharing and sign off/approval processes are in place for Policies
Communicates with diverse audiences (e.g., employees, management, other project sites to provide information and clarification regarding training programs, actions, policies, procedures, and best practices
Be the main POC across all markets and identifies policy gaps and takes corrective actions with a scalable solution(s)
Becomes and remains knowledgeable about products and community standards
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Who are we looking for?

Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
Preferable with 2 years of working experience in the related field is ideal for this position.
Demonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams
Experienced in performing quality audit, root cause analysis, calibration, process improvement initiative.
Demonstrated ability to train and develop new and existing support agents.
Track record of developing and maintaining expertise on corporate policies and/or community standards
Excellent verbal and written communication skills in English (minimum C1 level).

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
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