Team Leader

Company Description
TaskUs is a unique Business Process Outsourcing (BPO) company with a team of highly capable individuals who effectively utilize technology and data to serve client needs. From Digital Customer Experience (CX) to Trust & Safety, AI Services, Risk & Response, and Consulting, TaskUs is committed to protecting its partners' interests and supporting their long-term success through innovation and technology. TaskUs collaborates with the world's most innovative and disruptive brands to help them thrive in an ever-changing world.
Role Description
This is a full-time, on-site role located in Navi Mumbai for a Team Leader. The Team Leader will be responsible for managing and guiding a team, monitoring team performance, providing feedback and coaching, ensuring service delivery standards are met, and handling escalations. The Team Leader will also be involved in reporting and analyzing team metrics, implementing process improvements, and fostering a positive and collaborative team environment.
Qualifications
Team Management and Leadership skills
Excellent Communication and Interpersonal skills
Performance Monitoring and Coaching abilities
Analytical and Problem-Solving skills
Process Improvement and Implementation skills
Proficiency in using relevant software and tools
Experience in BPO or related industries is a plus
Bachelor's degree in Business Administration, Management, or related field is preferred
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