Team Leader-Bucharest-On site

We’re Hiring in Bucharest!

Role Description

We are currently looking for a Team Leader to join our Content Moderation project in Bucharest (100% on-site).

Key Responsibilities:

• Protector: Ensures team discipline and accountability for each team member’s actions.
• Evaluator: Monitors performance in productivity, discipline, process adherence, customer satisfaction, schedule adherence, and employee development.
• Mentor: Provides structured coaching and individual feedback to moderators, focusing on improving decision-making accuracy, policy interpretation, efficiency, and quality of content review
• Quality Guardian: Oversees the review of customer feedback, ensuring removal of offensive language, spam, fake reviews, and non-compliant content according to platform standards.
• Content Oversight Controller: Supervises moderation of user-uploaded images and seller-generated content (product titles, descriptions, visuals), ensuring compliance with the project’s policies and marketplace guidelines.
• Escalation Manager: Acts as the first point of escalation for complex or sensitive cases, ensuring proper documentation and timely reporting to internal stakeholders or client representatives
• Informant: Prepares and delivers performance reports to both the team and Management; ensures operational and quality targets are met and clearly communicated.
• Traffic Controller: Manages workflow according to demand (inbound volume, break scheduling, overtime requests) to meet client KPIs.
• Coordinator: Organizes and leads regular team meetings, calibration sessions, and policy refreshers to ensure alignment and continuous improvement.
• Compliant: Ensures strict adherence to data protection, confidentiality, and information security standards in line with company and client requirements.
• Previous experience in Content Moderation / Trust & Safety environment represents a plus 
• Full availability to work 100% on-site
• English language -C1

Additional Requirements:

• Natural Leader: Strong leadership skills, charisma, excellent presentation abilities, and strong prioritization and organizational skills.
• Results-driven: Ability to analyze operational metrics, identify challenges, and propose solutions. Solid understanding of business processes and operational KPIs.
• Committed Mentor: Willingness to support and guide the team to achieve individual and collective targets.
• IT Skills: Good command of Word, Excel, and PowerPoint.
• High integrity: Strict adherence to internal policies and data protection standards.

If you’re ready to take your career to the next level, we’d love to hear from you!



For any questions regarding this opportunity, please contact the Internal Recruiter at the email address: ana-maria.sandu@mj.teleperformance.com .