Technical Support Representative - Account Recovery

TCS Hiring !!!

Role: Technical Support Representative - Account Recovery

Exp: 2-5 Years

Location: Chennai/Indore

JD

Keywords: Technical Support Representative/Account Recovery/Technical support Executive/Google Workspace/ System Admin/Troubleshooting

• Account Recovery Technical Support Associate
• Deep expertise in fraud sensing, High empathy troubleshooting
• Complete understanding on GWS IAM and recovery process and procedures
• Own end‑to‑end resolution of Google Workspace Account Recovery cases involving loss of administrative access or account compromise
• Assess and validate customer identity, domain ownership, and authorization using approved verification frameworks and internal recovery tools
• Execute controlled administrative access restoration strictly in accordance with Google security, trust, and data‑privacy policies
• Apply sound judgment to detect and prevent fraudulent, unauthorized, or policy‑violating recovery attempts
• Maintain precise, audit‑ready documentation of verification steps, decisions, and recovery actions within case‑management systems
• Communicate clearly and empathetically with customers during high‑impact, high‑stress recovery scenarios while setting accurate expectations
• Escalate ambiguous, high‑risk, or non‑standard recovery scenarios to designated security, trust, or higher‑tier support stakeholders
• Collaborate with internal security, trust & safety, engineering, and premium support teams as required for complex recoveries
• Adhere to defined service level objectives, authentication standards, and recovery operating procedures without deviation