Threat Detection & Enforcement Analyst, Trust & Safety Operations

Brief Info About Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.

The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Our backers include Accel, EQT Growth, Insight Partners, Lightspeed Venture Partners, Sprints, and TPG.

Information About The Position

The Safety Intelligence team plays a crucial role in safeguarding the platform by swiftly and adeptly addressing complex scam cases across the company. Equipped with strong technical skills, the team handles large volumes of user, item, and transaction data to detect and analyse anomalies and malicious patterns. By conducting both qualitative and quantitative analyses, the team uncovers insightful trends to perform high confidence sanctioning at scale, and provides recommendations on how to mitigate scams at their root cause.

In this position, you’ll

Independently perform SQL data analysis to identify malicious activities and initiate mitigation. Be able to explain the rationale for restriction and the trade-off between risk and confidence.
Using SQL and other analysis tools, perform complex and high volume samples checks to ensure accuracy of internally developed detection tools, mitigation accuracy, when needed create instructions for this process handover to other stakeholders
Proactively monitor KPIs to spot emerging anomalies or malicious patterns. Explain major trends and provide qualitative examples
Independently develop informative Looker dashboards for monitoring and reporting of anomalies and malicious patterns. Provide concise and informative summaries of key trends and its impact
Proactively create insightful reports clearly depicting complex malicious patterns (attacker, vector, and victim) and proposing domain-wide or company-wide recommendations for resolution
Collaborate with Product teams to ensure that identified malicious patterns are sufficiently addressed or product vulnerabilities are fixed
Drive KPI setting process and proactively proposes new metrics and targets

About You

At least 2 years of experience in investigating malicious activity patterns (e.g.: scam, phishing, account take-over, offensive content, financial crimes, etc.) and handling complex cases
Proficiency in SQL and data analysis, performing complex data manipulation, queries, and creating insightful reports
Strong analytical skills to provide insights and recommendations based on data (working with BI tools or Excel)
Proactive approach towards monitoring and analysing trends, identifying risks and opportunities, as well as providing solutions and improvements based on gathered insights for Product teams, operational procedures, policies
Ability to perform threat intelligence investigations
Excellent at communicating in English (both written and verbal)

Work perks

The opportunity to benefit from our share options programme
25 working days of holiday
Access to all the tools & tech needed for work
Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
Private health insurance
Mental and emotional health support through the Mindletic app
Frequent team-building events
A personal monthly budget for shopping on Vinted
The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
A dog-friendly office
In Vilnius office: Gym & in-house meals at friendly prices
In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast

Working at Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is € 2,600 - € 3,250 gross per month.
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