Tier 2 User Safety and Risk Operations Agent

Tier 2 User Safety and Risk Operations Agent – Accenture (St. Catharines, Ontario)

Exciting opportunity with our large AI client!

Join Accenture’s Trust and Safety team, helping make one of the world’s leading AI platforms safer for everyone. As part of Accenture’s Business Process Delivery group, you’ll play a critical role in reviewing, investigating, and preventing policy violations, fraud, and misuse—ensuring a trustworthy experience for millions of global users.

We offer a $19.23/hr starting wage, a $2,000 sign-on bonus, and a fast-track growth path, with opportunities to advance within 6–12 months.

Why Accenture?

• Competitive starting wage of $19.23/hr plus $2,000 signing bonus

• Comprehensive total rewards package including health, wellness, paid leave, and retirement benefits

• Full-time positions (35–44 hours/week) with monthly scheduling flexibility

• Annual salary increases and recognition programs

• 4+ weeks of paid training with ongoing coaching and support

• Inclusive work environment with active Employee Resource Groups and volunteer programs

Key Responsibilities

Content Moderation

• Enforce platform rules through manual review and AI-assisted systems

• Handle reports of harmful or policy-violating content

• Review appeals and escalate complex moderation decisions

Risk & Abuse Prevention

• Detect and prevent scams, spam, and coordinated inauthentic behavior

• Investigate suspicious activity or account takeovers

• Identify system gaps and recommend improvements to prevent abuse

Fraud Detection & Investigation

• Monitor for fraudulent activities such as fake accounts, payment fraud, and chargebacks

• Analyze fraud patterns and emerging trends

• Escalate high-risk cases and collaborate with cross-functional teams for resolution

Basic Qualifications

• Minimum 6 months experience in one of the following: Trust & Safety, Content Moderation, Data Privacy, Cybersecurity, or Legal

• High School Diploma or equivalent

Preferred Qualifications

• Familiarity with Generative AI products

• High attention to detail and accuracy

• Ability to quickly learn, apply, and adapt to changing usage policies

• Experience using investigative tools such as login history, API logs, and secure PII handling systems

• Strong critical thinking and problem-solving skills

• Empathetic, analytical, and comfortable working in fast-paced, high-impact environments

• Strong English written communication skills

Summary

Join a team dedicated to building safe and responsible AI experiences.
At Accenture, you’ll grow your expertise in risk management, data analysis, and emerging AI technology—while helping ensure a safer digital future for everyone.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location                                Hourly Salary Range

British Columbia/Ontario               $19.23 to $19.23

#LI-NA-FY25

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.