TikTok Shop - Analytics & Program Manager, Content & Creator

Responsibilities
About our team
The Global E-commerce Governance and Experience (GNE) team is committed to building a safe, trusted, and high-quality marketplace for users, sellers, and creators around the world. We design policies, systems, and operations to ensure exceptional service quality and customer satisfaction. We are looking for a Analytics & Program Manager to join our Governance and Experience (GNE) team. This global team is responsible for ensuring that our marketplace is safe and trustworthy for users, sellers, and creators alike.

Responsibilities:
1. Develop and implement data-backed strategies and policies covering content and creator governance, to adhere to markets' culture, regulations, nuances.
2. Formulate comprehensive strategies for monitoring overall content and model performance metrics, addressing violations and implementing RCAs and working with Algo to improve precision and recall.
3. Design and implement strategies and policies to mitigate risks, monitor, and enhance the overall quality of the ecommerce content ecosystem.
4. Engage cross-functional stakeholders to consolidate, pre-empt and analyse content and creator governance pain points; derive and implement action plans and operational workflows to resolve them.
5. Collaborate with cross-functional stakeholders -- including Algo, Engineering, Ops, Product, Moderation -- to develop and launch relevant mechanisms, strategies and policies from end-to-end.
6. Develop and implement feedback loops and operational workflows to ensure the day-to-day quality of strategy launches and policy implementation.
7. Analyse data trends to maintain and monitor ecosystem health.

Qualifications
Minimum Qualifications
1. Bachelor's degree or equivalent practical experience.
2. Experience in Creator and Ecosystem Operations or Strategy, Social Media Content Safety, Trust & Safety, Internet Safety and related fields will be prioritised.
3. Driven, motivated and proactive; excellent coordination, communication and project management skills to collaborate with cross-functional teams to build and launch plans.
4. Some leadership aptitude or past experience with guiding will be a plus.
5. SQL writing capability and visualisation experience is a must.
6. Excellent written and verbal communication skills; strong analytical skills with the ability to leverage data insights to explain complex concepts to stakeholders.

Preferred Qualifications
1. Familiarity with ecommerce compliance and ecosystem management – as well as strategic business sensitivity – will be advantageous.
2. Familiarity with the e-commerce content ecosystem and/or social media content landscape will be advantageous.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.