TikTok Shop by Tokopedia - Seller & Creator Governance Program Manager

Responsibilities
About the Team
Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers and creators.

As a Seller & Creator Governance Program Manager, you will drive data-led governance strategies across both seller and creator ecosystems to ensure a safe, compliant, and high-quality live-commerce environment. You will define policies, mitigate risks, and build scalable solutions that improve ecosystem health - from seller product compliance to creator live-selling performance.

Responsibilities
- Develop data-driven strategies and policies to enable e-commerce business, positively influence seller/creator behaviour and execute governance strategies covering compliance, fulfilment, content, and livestream performance.
- Formulate and implement policies, metrics, and operational workflows to manage account health, violations, incentives, and enforcement across sellers and creators.
- Analyse data to identify emerging risks, abuse patterns, and quality gaps; design risk prioritisation frameworks and monitoring mechanisms.
- Partner with cross-functional teams (Product, Engineering, Legal, Moderation, Operations) to build scalable, automated governance solutions.
- Ensure compliance with regulatory requirements and SEA e-commerce standards, working closely with Legal and Compliance teams.
- Drive end-to-end program management from strategy to execution, including go-to-market, rollout, and performance tracking.
- Establish feedback loops, dashboards, and reporting frameworks to continuously monitor ecosystem health and improve outcomes.
- Act as a key escalation point for governance-related issues and align stakeholders on risk mitigation and policy enforcement.
- Educate internal and external stakeholders (sellers, creators, partners) on governance policies and best practices.

Qualifications
Minimum Qualification(s):
- Bachelor’s degree or above.
- 4+ years of experience in e-commerce governance, trust & safety, compliance, strategy and operations.
- Strong experience in program management and cross-functional collaboration.
- Proven ability to analyse data and translate insights into policies and operational improvements.
- Familiarity with SEA e-commerce regulations, platform governance, and risk frameworks.
- Excellent communication and stakeholder management skills.

Preferred Qualification(s):
- Experience covering both seller governance (product compliance) and creator/content governance.
- Strong analytical skills with tools such as Excel, SQL, or data dashboards.
- Experience in policy development, automation, and scalable system design.
- High ownership, structured thinking, and ability to operate in fast-paced environments.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
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Diversity & Inclusion​
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​