Responsibilities
About the Team
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers, and creators.
Responsibilities
1. Research, craft, and implement live-selling content policies that account for the needs of a country while balancing against company principles and goals.
2. Manage go-to-market to ensure effective implementation across Malaysia and Singapore markets and policy and project outcomes are met.
3. Analyse data to measure, identify, mitigate, and monitor risks to raise the overall ecommerce content ecosystem quality and personalised recommendations. Develop and implement new signals, metrics and engage in risk discovery – to identify new content quality and abuse trends and develop policies to address them.
4. Engage cross-functional stakeholders to consolidate, pre-empt and analyse content and creator pain points; derive and implement action plans and operational workflows to resolve them.
5. Develop, launch and implement new policies and operational workflows – in collaboration with cross-functional teams like Engineering, Operations, Moderation, Product, and Business teams – to enhance large-scale automation, risk detection and mitigation, as well as quality assurance and improvements.
6. Develop and implement feedback loops and operational workflows to ensure the day-to-day quality of launches and implementation.
7. Implement and review dashboards and cases as needed, to ensure day-to-day ecosystem health.
8. Act as an escalation point of contact and manage internal communications on all Ecommerce content policy issues.
Qualifications
Minimum Qualifications
1. Strong Bachelor's or Master's degree in fields such as Law, Political Science, International Relations, Economics, Public Policy, Philosophy, PPE etc.
2. Working experience or practical experience in leading programmes, doing research, developing and implementing policies.
3. Professional experience in Government, Academia, Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policy and Operations Management, or Ecommerce Content Strategy, Seller or Product Growth, Risk Analytics, Compliance, or Experience programmes.
4. Excellent English oral and written communication skills, including the ability to propose complex solutions and explanations in writing.
Preferred Qualifications
1. Driven, excellent programme management and communication skills with the ability to plan for, and manage complex projects, as well as influence multiple cross-functional teams to build and launch new strategies and workflows.
2. Familiarity with e-commerce, social media content landscape and ecosystem management – as well as strategic business sensitivity will be advantageous.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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