TikTok Shop - Governance Strategy Operations Manager
TikTok
2 hours ago
Full-time
On-site
Bangkok, Thailand
Manager
Responsibilities
About the Team
TikTok Shop's Governance & Experience (GNE) team is responsible for ensuring that our platform provides a safe, trustworthy, and seamless experience for merchants, creators, partners, and users. Our mission is to build a resilient e-Commerce ecosystem through strong governance frameworks, operational excellence, and cross-functional collaboration.
Responsibilities
- Own and drive governance initiatives for the Thailand market from scoping through rollout, with project delivery as the primary focus.
- Translate Thailand business priorities into tangible on-the-ground governance projects — for example, launching Thailand-specific categories governance framework or other market-specific initiatives that complement the work of central and regional teams.
- Lead end-to-end project management across planning, milestone tracking, risk management, rollout readiness, and post-launch follow-up, while coordinating closely with XFN partners.
- Execute product compliance and risk governance processes in Thailand, ensuring implementation remains aligned with regulatory requirements and platform policies, and identifying opportunities to improve automation, scalability, and operational effectiveness.
- Translate complex governance policies and regulatory requirements into clear, accessible language for internal stakeholders.
- Serve as the primary GNE point of contact for Thailand; navigate competing priorities and pushback, propose workable alternatives, and drive alignment.
- Build structured feedback loops between Ops teams and regional GNE, Product, and partner teams so that frontline insights, implementation pain points, and market-specific needs are surfaced and acted on in a timely manner.
- Drive governance adoption through clear change communication, training, and enablement, helping teams understand not only what is changing, but why it matters and how to execute effectively. Communicate governance changes and their business impact clearly across functions, and influence decisions across stakeholders without direct authority.
- Monitor key governance metrics for the Thailand market using existing datasets and reporting tools; translate data findings into concrete, prioritised action plans.
- Design and implement data-driven policies and operational workflows in collaboration with XFN team such as RD, Product, Moderation, Service and Operations teams; Develop feedback loops to continuously measure the effectiveness of governance interventions.
Qualifications
Minimum Qualification(s)
- Relevant experience in risk governance, compliance operations, data analytics, or program management in e-Commerce or tech.
- Strong analytical skills: demonstrated ability to surface insights from large, complex datasets and turn them into governance actions.
- Ability to communicate and simplify complex policies to diverse, non-technical audiences.
- Proven cross-functional project management and stakeholder alignment experience.
- High integrity and strong ethical standards; comfortable raising concerns and holding a principled position.
Preferred Qualification(s)
- Background in Computer Science or Data Science is a plus; proficiency in leveraging AI tools (e.g. for data analysis, workflow automation, or content review) to enhance productivity and decision-making is highly valued.
- Experience in marketplace governance, seller/creator operations, or Trust & Safety.
- Familiarity with GNE workflows, risk detection systems, or compliance frameworks.
- Entrepreneurial mindset; comfortable with ambiguity in a fast-moving environment.
- Experience building or optimising operational workflows at scale.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
About the Team
TikTok Shop's Governance & Experience (GNE) team is responsible for ensuring that our platform provides a safe, trustworthy, and seamless experience for merchants, creators, partners, and users. Our mission is to build a resilient e-Commerce ecosystem through strong governance frameworks, operational excellence, and cross-functional collaboration.
Responsibilities
- Own and drive governance initiatives for the Thailand market from scoping through rollout, with project delivery as the primary focus.
- Translate Thailand business priorities into tangible on-the-ground governance projects — for example, launching Thailand-specific categories governance framework or other market-specific initiatives that complement the work of central and regional teams.
- Lead end-to-end project management across planning, milestone tracking, risk management, rollout readiness, and post-launch follow-up, while coordinating closely with XFN partners.
- Execute product compliance and risk governance processes in Thailand, ensuring implementation remains aligned with regulatory requirements and platform policies, and identifying opportunities to improve automation, scalability, and operational effectiveness.
- Translate complex governance policies and regulatory requirements into clear, accessible language for internal stakeholders.
- Serve as the primary GNE point of contact for Thailand; navigate competing priorities and pushback, propose workable alternatives, and drive alignment.
- Build structured feedback loops between Ops teams and regional GNE, Product, and partner teams so that frontline insights, implementation pain points, and market-specific needs are surfaced and acted on in a timely manner.
- Drive governance adoption through clear change communication, training, and enablement, helping teams understand not only what is changing, but why it matters and how to execute effectively. Communicate governance changes and their business impact clearly across functions, and influence decisions across stakeholders without direct authority.
- Monitor key governance metrics for the Thailand market using existing datasets and reporting tools; translate data findings into concrete, prioritised action plans.
- Design and implement data-driven policies and operational workflows in collaboration with XFN team such as RD, Product, Moderation, Service and Operations teams; Develop feedback loops to continuously measure the effectiveness of governance interventions.
Qualifications
Minimum Qualification(s)
- Relevant experience in risk governance, compliance operations, data analytics, or program management in e-Commerce or tech.
- Strong analytical skills: demonstrated ability to surface insights from large, complex datasets and turn them into governance actions.
- Ability to communicate and simplify complex policies to diverse, non-technical audiences.
- Proven cross-functional project management and stakeholder alignment experience.
- High integrity and strong ethical standards; comfortable raising concerns and holding a principled position.
Preferred Qualification(s)
- Background in Computer Science or Data Science is a plus; proficiency in leveraging AI tools (e.g. for data analysis, workflow automation, or content review) to enhance productivity and decision-making is highly valued.
- Experience in marketplace governance, seller/creator operations, or Trust & Safety.
- Familiarity with GNE workflows, risk detection systems, or compliance frameworks.
- Entrepreneurial mindset; comfortable with ambiguity in a fast-moving environment.
- Experience building or optimising operational workflows at scale.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.