TikTok Shop - SEA Governance Operation Project Intern (Creator Governance) - 2026 Start (BS/MS)

Responsibilities

About the Team

TikTok Shop's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers, and creators.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period.

Responsibilities:

• Support the design and optimization of creator and MCN onboarding governance frameworks and operational processes.
• Conduct end-to-end dogfooding of creator onboarding journeys to identify potential friction points, policy gaps, and opportunities for improvement.
• Build and maintain monitoring dashboards and perform root cause analyses (RCAs) on operational and ecosystem issues to improve efficiency and platform health.
• Collaborate cross-functionally with relevant teams to identify and mitigate abusive behaviour across the TikTok Shop ecosystem, which could manifest through creators and their content.
• Analyze creator metrics, generating insights to support governance decision making and process improvement.
• Review effectiveness and coverage of creator educational tools to enhance creator experience.
• Support the drafting of governance strategies and external education materials.
  
  

Qualifications

Minimum Qualification(s):

• Currently pursuing or recently completed a Bachelor’s or Master's degree.
• Detail-oriented with a strong sense of curiosity and critical thinking.
• Comfortable working with data to identify trends, investigate issues, and generate actionable insights.
• Strong analytical skills with proficiency in Excel and/or SQL is preferred.
• Excellent communication skills (verbal and written), with the ability to collaborate effectively with cross-functional stakeholders.
• Ability to work independently and follow through on investigative tasks.
  
  

Preferred Qualification(s):

• Prior internship, academic, or project experience in e-commerce, technology, operations, trust & safety, governance, risk, or policy-related domains.
• Familiarity with creator platforms, e-commerce, or prior exposure as an online seller or content creator.
• Interest in platform governance, risk management, or operational policy.
• Ability to thrive in a fast-paced, ambiguous environment.
  
  

If you have any questions, please reach out to us at apac-earlycareers@tiktok.com

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.