Trainer, Moderation & Authenticity

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

The Moderation/Authenticity Trainer is a multi-skilled trainer and coach who provides knowledge support to the Moderation and the Authenticity teams.

• Develop and maintain subject matter expertise in Moderation and Authenticity.

• Manage and administer approved training materials to new hire classes in Moderation and Authenticity.

• Manage and administer refresher training and knowledge checks for tenured teammates.

• Work closely with local Moderation/Authenticity Managers to meet the training and knowledge needs of their teams.

• Manipulate all knowledge materials and disseminate in a manner most appropriate for the local India team, sensitive to learning style and pace.

• Provide cultural context and relevance training and coaching for non-native English speakers. Demonstrate experience with Cultural Sensitization training.

• Act as liaison between India teams and U.S. teams for training updates and development of new materials.

• Possess demonstrated skill with training and coaching large teams in a repetitive queue environment.

• Possess demonstrated skill using training and coaching software.

• Have strong experience with calibration sessions; able to lead meetings with U.S. and India stakeholders to ensure alignment.  

• Possess ability to analyze date and error rates to determine knowledge gaps; identify whether performance gaps are due to training, process, or individual behavior.

• Develop "train-the-trainer" documentation so that top-performing agents are aided in the Mentor role, creating a scalable knowledge ecosystem.

• Hold a strong desire and demeanor to coach, collaborate and interact with others daily to help them succeed.

• Possess strong verbal and written professional communication skills, with the ability to provide and receive constructive feedback.

• Two to four years' experience in a trainer role required.