Training & Quality Lead- Trust & Safety

Location: 13929 Center Lake Dr.  Austin, TX, 78753 Parmer 4.2 Suite 125 

Hours:  Mon-Fri 7:30– 4:30pm OR 8-5pm CT 

Wipro is seeking a Training/ Quality Lead- Trust & Safety who combines excellent training, quality, policy and organizational skills with the ability to function effectively to bring their talent to our team. As a Training & Quality Lead- Trust & Safety, you will be responsible for new hire coaching, communication and classroom training, providing feedback and coaching to agents on transactions, driving insights within in the team as a part of continuous improvement.  

Primary Responsibilities: 

• Conduct audit transactions as defined by the client & close loop the feedback and coaching. 
• Structure on-boarding training requirements. 
• Ensure all new employees go through the defined new hire learning path for their respective roles.                                                                           
• Participate in and lead activities and work with the client and stakeholders to ensure that processes knowledge is documented and transferred to the operations team. 
• Support new hires during OJT and go live.                                                                 
• Manage/provide refresher and remedial training for existing employees.                 
• Maintain trainee data and information in the central repository to ensure audit readiness.                                                                      
• Analyze training needs for employees, single point of contact for the account for any training requirements.                                                                                    
• Provide pro-active training intervention / guidance to leadership targeting metric / business impact.                                                                                   

Qualifications:

• Bachelor’s degree. 
• Minimum 2 years experience in a relatable Trainer / Quality analyst role. 
• Acquainted with the communication nuances for the possible kinds of errors that one would expect in this setting. 

Mandatory Skills: Quality .

Experience: Minimum 2 Years .

The expected compensation for this role ranges from $49,000 to $52,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.