Trust and Safety Analyst, User Feedback, Ads

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in data analytics, Trust and Safety, policy, cyber-security, or related fields.
• Experience working with SQL or Python.

Preferred qualifications:

• Master's degree in relevant field.
• Experience working with abuse, spam, and fraud.
• Experience analyzing ML models performance or working on Large Language Model (LLMs).
• Experience working on product policy analysis and identifying policy risks.
• Experience relaying communications between technical and non-technical teams.
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.

About the job:

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

The role involves analyzing user feedback to identify opportunities of improving Policy enforcement on Google Ads. We value and implement solutions to improve coverage (get maximum actionable feedback), extract value for the feedback (Enforcement leads and opportunities to improve our policy coverage, LLM/models to identify actionable opportunities) and build solutions to make user accessible to product and enforcement.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Responsibilities:

• Perform complex data analyses to derive insights that help identify and fight abuse across our products.
• Own technical implementation of production-level pipelines, documentation, check-in process, etc.
• Use technical judgement to drive project delivery, challenge proposals and identify risks. Manage multiple interdependent projects of moderate to high complexity and scope against crashed timelines.
• Analyze and debug escalations and identify trends that can indicate bigger product risk.
• Review graphic, controversial, and sometimes offensive/sensitive content during the course of this role.