Trust and Safety Associate

About Pocket Worlds
We harness the power of virtual worlds and the metaverse to connect people. We build deep, rich virtual worlds that are social by design and last for decades. Our first world, Highrise, is a creative 2D isometric world where people make avatars, express themselves, and create deep friendships along the way. Over 10 million people have already joined the world of Highrise, and it's growing faster every day.We're a completely remote company with a diverse set of employees spanning 16 different countries. We are connected by a singular mission of building amazing games that bring our players together, and we live by our values, which you can read here.

As a Trust & Safety Agent, you will:

• Monitor our player report system and resolve player reports. These reports may contain extremely sensitive and NSFW content.

• Use CRM tools to respond to and resolve player reports.

• Work closely with our Customer Support and Live-Operations teams to resolve challenging guideline violations and implement new Trust & Safety policies.

• Identify possible abuse vectors in new features and propose ways to mitigate or eliminate them.

• Interact directly with players via our dedicated channels to help resolve reports.

• Become part of an inclusive, multicultural, and multilingual Trust & Safety team working across the globe.

What we're looking for:

• 2+ years of experience in content moderation.

• A college degree.

• Fluency in both English and Portuguese. Additional languages are a plus.

• Experience working with technical systems such as CRMs, moderation systems, and admin panels.

• Interest in mobile gaming.

• Experience working and communicating in a fully remote environment.

• Availability to work both day and night shifts.

• Comfort navigating challenges in a fast-paced, constantly evolving environment without compromising work quality.