Trust and Safety Operations Specialist

We power people’s progress.

At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact.

We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale.

Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day.

We are looking for a Trust & Safety Operations Specialist. As a member of the Customer Experience team, you’ll join the Trust & Safety team to execute and scale our safety operations across the marketplace. You will play a key role in evolving our Trust & Safety operations including enforcement, marketplace integrity and escalations, while identifying emerging risks and improving operational processes. You will work closely with Trust & Safety Policy, Customer Care, Legal, Product and Analytics to ensure our safety systems and processes are effective and scalable.

Please note that this role involves working with sensitive and potentially distressing content, including material related to child safety, as part of our trust and safety operations. Preply is committed to supporting the wellbeing of all team members in this area

What you’ll be doing:

• Trust & Safety operations

  • Support Trust & Safety operations including moderation, user reports, enforcement, escalations, and appeals

  • Ensure consistent, high quality decision making and policy enforcement across content, behaviour and account integrity

  • Oversee handling of complex cases including sensitive or high risk content

• Drive operational excellence at scale

  • Optimise and scale moderation and enforcement workflows to prevent misuse and maintain trust across the platform

  • Identify gaps in Trust and Safety operations and contribute to designing and refining SOPs and playbooks

  • Leverage data and operational insights to identify trends, strengthen prevention strategies and improve proactive detection systems

• Cross functional collaboration

  • Work closely with Trust & Safety Policy, Customer Care, Legal, Product and Analytics to align on improvements

  • Translate frontline insights into product, policy and tooling enhancements

What you need to succeed:

• 5 years experience in Trust and Safety, content moderation, crisis response or operational roles in marketplaces

• High attention to detail and ability to follow policies and guidelines consistently

• Ability to engage with sensitive content and safety escalations while maintaining resilience

• Analytical mindset with the ability to identify patterns and trends

• Comfortable working in fast-paced, evolving environments

Our Principles

• Care to change the world - We are passionate about our work and care deeply about its impact to be life changing.

• We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience.

• Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters.

• Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen.

• Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently.

• Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions.

• Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks.

• Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference.

• Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made.

• One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress.

Diversity, Equity, and Inclusion

Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.