Trust & Safety Representative
Are you an analytical thinker who has a strong curiosity for getting to the bottom of the story, all while cultivating an environment of excellent customer support? Do you have a strong understanding of policy management and a passion for catching the bad guys?
Platphorm is looking for a Trust and Safety Representative to work remotely, and be a part of our Policies and Abuse team. The Policies and Abuse team enforces Platphorm’s policies across our various domains. The team creates, communicates, and enforces policies while providing exceptional customer support. You will have the opportunity to be a key contributor to help enforce our rules and remove content that could harm our users and our brands. You will make judgment calls about whether content breaks our rules and explain your decisions to users. You aren’t afraid of making tough calls, and you have a genuine passion for tackling complex policy issues while working closely with various departments including Customer Advocacy, Risk Management, and Product Management.
Responsibilities:
Comfortable working in a remote work environment
Comfortable curating very explicit adult images and adult content
Enforce policies across various websites and web presences while providing an exceptional user experience
Review and evaluate user-generated content for compliance with our site policies
Assess accounts that have been flagged for various content violations
Investigate user account activity and work closely with our Customer Advocacy and Risk Management teams on large fraud cases
Clearly and professionally communicate policies and policy infractions to users
Provide feedback to various teams regarding abuse and policy issues
Create new policies and adjust current policies as needed
Qualifications:
MUST HAVE a BA or BS Degree
Comfortable with adult content and supporting an adult entertainment product
2+ years of experience in policy, trust & safety, content moderation, or relevant field
Understanding of the role policy enforcement plays in online communities
Excellent verbal and written communication skills
Strong investigative skills, critical thinking capabilities, and good judgment
Enjoy being part of a small team
Benefits:
Medical, Dental, and Vision insurance
401K matching program
Fully Remote (occasional company in-person on-sites)
Great work-life balance, including a flexible schedule and generous PTO
Frequent virtual events, which include paid DoorDash meals!
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