Trust and Safety Representative

Trust and Safety Representative – Accenture (St. Catharines, Ontario)

Exciting opportunity with our large AI client!

Join Accenture’s Trust and Safety team, helping make one of the world’s leading AI platforms safer for everyone. As part of Accenture’s Business Process Delivery group, you’ll play a critical role in reviewing, investigating, and preventing policy violations, fraud, and misuse—ensuring a trustworthy experience for millions of global users.

We offer a $19.23/hr starting wage, a $1,000 sign-on bonus, and a fast-track growth path, with opportunities to advance within 6–12 months.

Why Accenture?


Competitive starting wage of $19.23/hr plus $1,000 signing bonus
Comprehensive total rewards package including health, wellness, paid leave, and retirement benefits
Full-time positions (35–44 hours/week) with monthly scheduling flexibility
Annual salary increases and recognition programs
4+ weeks of paid training with ongoing coaching and support
Inclusive work environment with active Employee Resource Groups and volunteer programs
NOC Code: 22221 (TEER Category 2)


Key Responsibilities

Content Moderation


Enforce platform rules through manual review and AI-assisted systems
Handle reports of harmful or policy-violating content
Review appeals and escalate complex moderation decisions


Risk & Abuse Prevention


Detect and prevent scams, spam, and coordinated inauthentic behavior
Investigate suspicious activity or account takeovers
Identify system gaps and recommend improvements to prevent abuse


Fraud Detection & Investigation


Monitor for fraudulent activities such as fake accounts, payment fraud, and chargebacks
Analyze fraud patterns and emerging trends
Escalate high-risk cases and collaborate with cross-functional teams for resolution


Basic Qualifications


Minimum 6 months experience in one of the following: Trust & Safety, Content Moderation, Data Privacy, Cybersecurity, or Legal


Preferred Qualifications


Familiarity with Generative AI products
High attention to detail and accuracy
Ability to quickly learn, apply, and adapt to changing usage policies
Experience using investigative tools such as login history, API logs, and secure PII handling systems
Strong critical thinking and problem-solving skills
Empathetic, analytical, and comfortable working in fast-paced, high-impact environments
Strong English written communication skills


Summary

Join a team dedicated to building safe and responsible AI experiences.

At Accenture, you’ll grow your expertise in risk management, data analysis, and emerging AI technology—while helping ensure a safer digital future for everyone.