Trust and Safety Security Agent

The Role

The Security Associate will play a key role in maintaining the safety and security of our guests, staff, and property. This position requires vigilance, a high-level of professionalism, and the ability to respond effectively to a variety of security-related situations, and ensuring a secure and welcoming environment for everyone at The Kasa Downtown Los Angeles.

About the Team

This role is in our Portfolio Operations department. Our mission is to ensure our guests have a seamless in-unit experience. Our team members are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.

Day in the life of a Kasa Security Associate

• Patrolling & Monitoring: Conduct regular patrols of the hotel property, including guest areas, back of house, and exterior perimeters. Monitor CCTV and access control systems to identify any irregular activities or security breaches.
• Incident Response: Respond promptly to security alerts, disturbances, or requests for assistance. Provide support in managing and resolving security-related incidents.
• Reporting and Documentation: Accurately document all security incidents and report them to the centralized Trust & Safety team and Security Supervisor or Security Manager on-site.
• Enforcing Policies & Procedures: Ensure adherence to hotel security policies and procedures by guests and staff. Assist in the enforcement of hotel rules and regulations.
• Guest Assistance: Guest Experience: Handle guest complaints and concerns regarding security with professionalism and care and escalate these concerns appropriately to the centralized Trust & Safety team and Security Supervisor or Security Manager on-site.
• Emergency Response: Participate in emergency response procedures including evacuations, medical emergencies.
• Team Collaboration: Work closely with other hotel team members, security personnel, and our centralized Trust & Safety team to ensure a safe environment.

Experience

• Prior experience in security, law enforcement, or a related field is preferred.
• Strong observational skills and attention to detail.
• Excellent communication and interpersonal skills, with the ability to interact effectively with staff, guests, and law enforcement agencies.
• Knowledge and demonstrated ability to use de-escalation techniques effectively in various situations, ensuring the safety and security of all hotel guests and staff.
• Ability to act calmly and effectively in emergency situations.
• Must be willing to work in shifts, including nights, weekends, and holidays.
• You're comfortable lifting objects up to 25-50 pounds and standing or walking for up to 8 hours a day.
• Certified in CPR and First Aid, or ability to acquire certifications within 90 days of hire.
• Compliant with California Guard Card license, or ability to acquire licensing within 90 days of hire.

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Benefits

• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
• The Pay: The starting base pay range for this role is between $21 and $23 per hour and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
• Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
• Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.
• Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.
• Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!