Trust and Safety Specialist I

About Archive

Join Archive in our mission to change consumer shopping behavior for the better. If you think humans buy too much stuff and throw too much away, then this problem is for you. As the leading technology platform for branded resale, we now power circular businesses for 50+ brands globally including Lululemon, The North Face and New Balance.

We are growing our team of highly motivated, forward-thinking individuals to help build the most delightful user experience for shopping used items, and the software to help brands make this a significant part of their business. If this mission speaks to you, come join us as we grow our share of the booming second hand market—projected to grow 3X faster than the overall global apparel market and to hit $350 Billion globally by 2028.

About This Role

As a Trust & Safety Specialist at Archive, you’ll play a critical role in keeping our platform safe, compliant, and customer-first. You will be responsible for identifying and resolving safety risks, reviewing flagged content or users, managing reports of abuse or prohibited behavior, and partnering with CX, Product, and Engineering to build a trusted environment for buyers, sellers, and brands. If you thrive in pattern detection, policy enforcement, and impact-driven decision-making, this role is for you.

Responsibilities

Monitor and investigate flagged users, listings, and transactions for potential abuse, fraud, or policy violations

Review and action user reports related to prohibited items, harassment, impersonation, or policy breaches

Moderate platform content for compliance with Archive's marketplace policies and brand-specific guidelines

Respond to all Chargebacks and Maintain high win rates.

Flag Trends to CX Management

Maintain accurate data and documentation for each incident

Partner with Product and Engineering to recommend tooling improvements for abuse prevention

Stay informed on industry best practices and evolving T&S risks within resale, marketplaces, and eCommerce

Communicate directly with users(Buyers and sellers) on decisions made

Requirements

2+ years experience in Trust & Safety, Content Moderation, or Marketplace Operations

Excellent judgment and attention to detail in reviewing sensitive content

Strong written communication and incident documentation skills

Experience using Trust tooling or platforms (e.g. Zendesk, Riskified, Stripe)

Ability to balance enforcement with empathy and overall business risk in user-facing decisions

Comfortable handling ambiguous, fast-changing environments

This position is classified as non-exempt and is compensated at $20–$23 per hour. The scheduled work hours Monday - Friday 9am-6pm EST

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Compensation varies based on a variety of factors which include (but aren’t limited to) role level, skills and competencies, qualifications, knowledge, and experience. In addition to base pay all employees are eligible for a full benefits package including employee and dependent healthcare and 401(k) enrollment. Our team of over 50 employees is currently remote-first, with an office in NYC and optional in-person work for those located in the area.

Archive is a Series B company backed by lauded investors including Lightspeed Venture Partners, Energize Capital, and Bain Capital Ventures. We prize an inclusive and transparent culture, and remain true to our values in everything we do. We were honored as Fast Company’s #2 Most Innovative Company in Retail in 2024, and continue to challenge ourselves to change consumer shopping behavior for the better.

We consider applicants of all backgrounds. If you are excited about what we’re building but don't meet some of the criteria above, please don’t let that discourage you from applying. Please note, we are unable to accept applications from candidates outside of the US at this time.

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