Trust & Safety Account General Manager

TELUS Digital Bulgaria is looking for an experienced Trust & Safety Account General Manager!

Responsibilities:

• Define project scope, objectives, and success criteria in collaboration with clients
• Lead the end-to-end setup, launch, and implementation of new projects
• Own and manage project budgets, resources, and annual planning
• Act as the main point of contact and build strong, long-term client relationships
• Track project KPIs, monthly goals, and overall performance
• Build, lead, and support project teams, including onboarding and task allocation
• Ensure smooth operations, timely delivery, and adherence to deadlines
• Proactively identify risks, resolve issues, and implement improvements
• Communicate regularly with clients, including performance reviews and reporting
• Drive continuous improvement and operational excellence
• If necessary support hiring and define training needs in collaboration with L&D teams
• Coordinate project delivery across multiple locations when applicable

Requirements:

• 3+ years of professional experience in operations, people management, or a related field
• Proven experience leading large-scale teams of 300+ FTEs
• Hands-on experience in Trust & Safety operations or policy enforcement environments
• Strong people leadership skills, including performance management, coaching, and succession planning
• People management experience, including managing leaders
• Ability to operate in fast-paced, high-volume, and high-risk operational environments
• Strong decision-making, stakeholder management, and cross-functional collaboration skills
• Excellent communication skills in English

We offer:

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses.

If this opportunity sounds appealing to you, apply now! Send us your CV!

* Please note that only shortlisted candidates will be contacted.

About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building and delivering next-generation digital services, AI solutions, customer experience and much more. The company's primary focus is strict adherence to all our client's procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.