Trust & Safety Account General Manager

TELUS Digital Bulgaria is looking for an experienced Trust & Safety Account General Manager!

Responsibilities:
Define project scope, objectives, and success criteria in collaboration with clients
Lead the end-to-end setup, launch, and implementation of new projects
Own and manage project budgets, resources, and annual planning
Act as the main point of contact and build strong, long-term client relationships
Track project KPIs, monthly goals, and overall performance
Build, lead, and support project teams, including onboarding and task allocation
Ensure smooth operations, timely delivery, and adherence to deadlines
Proactively identify risks, resolve issues, and implement improvements
Communicate regularly with clients, including performance reviews and reporting
Drive continuous improvement and operational excellence
If necessary support hiring and define training needs in collaboration with L&D teams
Coordinate project delivery across multiple locations when applicable

Requirements:
3+ years of professional experience in operations, people management, or a related field
Proven experience leading large-scale teams of 300+ FTEs
Hands-on experience in Trust & Safety operations or policy enforcement environments
Strong people leadership skills, including performance management, coaching, and succession planning
People management experience, including managing leaders
Ability to operate in fast-paced, high-volume, and high-risk operational environments
Strong decision-making, stakeholder management, and cross-functional collaboration skills
Excellent communication skills in English

We offer:
Fully paid training
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses.

If this opportunity sounds appealing to you, apply now!

* Please note that only shortlisted candidates will be contacted.

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building and delivering next-generation digital services, AI solutions, customer experience and much more. The company's primary focus is strict adherence to all our client's procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
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