Trust & Safety Associate English

Job Title: Trust & Safety Associate.

What are we looking for: What are we looking for:

Ability to work differing rotations shifts and non-standard work hours;

Excellent comprehension & communication in English;

Strong coping, emotional resilience, and stress-management skills;

Ability to perform duties objectively, taking in account client guidelines, devoid of inherent biases or personal beliefs;

Previous experience using Office tools;

Strong attention to detail;

Previous experience in contact center or with positions related to Legal Operations or Customer Service is a +.

Designation: Trust & Safety Associate.

Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.

Your expected interactions are within your own team and direct supervisor.

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.

The decisions that you make would impact your own work.

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.

Please note that this role may require you to work in rotational shifts.

Location: Lisbon.

Skill Required Law Enforcement Response Legal Operations P2 .

Qualification High School Diploma GED .

YOE 1 to 3 years.

Lang English B2 , Portuguese B2 .

What Would You Do Roles Responsibilities

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.

What would you do

The Legal Enforcement Response Team LERT reviews legal regulatory documents to ensure compliance, staying updated on client policies. It investigates, resolves, and communicates process issues to Legal Operations, engages in process improvements, and participates in training workgroup discussions for development, focusing on quality and efficiency in its role.

Skills Required

Education Qualification High School Diploma GED Minimum

Years of Experience At least 1 year of Professional Experience

Language Ability

English B2, Portuguese too.