Trust & Safety Associate English

Job Title: Trust & Safety Associate.
What are we looking for: What are we looking for:
Ability to work differing rotations shifts and non-standard work hours;
Excellent comprehension & communication in English;
Strong coping, emotional resilience, and stress-management skills;
Ability to perform duties objectively, taking in account client guidelines, devoid of inherent biases or personal beliefs;
Previous experience using Office tools;
Strong attention to detail;
Previous experience in contact center or with positions related to Legal Operations or Customer Service is a +.
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Designation: Trust & Safety Associate.
Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
Your expected interactions are within your own team and direct supervisor.
You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
The decisions that you make would impact your own work.
You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
Please note that this role may require you to work in rotational shifts.
Location: Lisbon.

Skill Required Law Enforcement Response Legal Operations P2 .
Qualification High School Diploma GED .

YOE 1 to 3 years.
Lang English B2 , Portuguese B2 .
What would you do Roles Responsibilities
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your expected interactions are within your own team and direct supervisor
You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.

What would you do
The Legal Enforcement Response Team LERT reviews legal regulatory documents to ensure compliance, staying updated on client policies. It investigates, resolves, and communicates process issues to Legal Operations, engages in process improvements, and participates in training workgroup discussions for development, focusing on quality and efficiency in its role.

Skills Required

Education Qualification High School Diploma GED Minimum
Years of Experience At least 1 year of Professional Experience

Language Ability
English B2, Portuguese too.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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