Trust & Safety Child Safety Senior Specialist

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Washington DC or New York

About The Role

We are looking for an experienced child safety specialist to join Cloudflare’s Trust and Safety Team. If you’re passionate about making the web safer, have extensive experience in child safety, are driven to execute at warp-speed, like solving problems yourself and enabling technical teams to be productive and move quickly, we’d love to talk.

In this role, you’ll plan process improvement requirements, propose internal policy enhancements while identifying risks, and communicate clearly with internal stakeholders. This is a position where you will also gain familiarity with the inner workings of Cloudflare's technology and policies. Y You’ll learn and grow alongside talented teammates who share your attention to detail and appetite for problem-solving. You will also help address sensitive and escalated abuse, compliance tasks, and Trust and Safety issues that affect our customers. You can expect to also carefully review law enforcement and third party reports related to Child Sexual Abuse Material (CSAM) as well as r contribute to Cloudflare’s initiatives to combat its spread. .

Responsibilities:

Develop and update the T&S policies, procedures, documentation, and training material for all applicable products.
Flesh out process, system and tooling needs that are as yet unmet and write the business case to justify investing in new technical solutions.
Anticipate management and transparency reporting data needs and work with policy managers and stakeholders to include these in requirements specifications.
Make use of opportunities to boost team efficiencies, standardize workflows through well written documentation, and improve the structure and quality of reporting data.
Coordinate with Trust & Safety Engineering team to advise on business and environmental changes, whether these be internal (e.g., new or improved Cloudflare features and products) or external (e.g., new regulatory requirements).
Ensure that our systems comply with the company's security and access policies, such as the use of access restrictions and audit trails.
Shepherd the user acceptance testing of systems and tools prior to deployment.
Manage expectations and communicate the priorities, status, and progress of projects to stakeholders.
Facilitate external engagement and discussions with stakeholders, including customers, NCMEC, and other third-party agencies.
Be aware of, and willing to operate in a work environment that includes the review of highly sensitive, emotionally charged, and disturbing content such as child sexual abuse material.
Be responsible for performing operations seamlessly and timely Service-Level Agreement (SLA) delivery along with maintaining high levels of stakeholder satisfaction.
You may be part of the rotating weekend and off-hour coverage responsibilities.


Requirements:

6+ years of experience in a related industry, where you focused on child safety matters.
You’ve directly been responsible for building, or have been involved with the creation of internal child safety programs.
We are looking for a critical thinker who thrives on solving challenges in partnership with teams across Cloudflare.
You are comfortable with a degree of ambiguity and display high levels of bias for action and ownership.
The right candidate will possess a strong program management background, will have demonstrated experience leading medium to large projects, and will have a well-rounded technical background in a number of infrastructure technologies, web services architecture and security.
You should be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities.
This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done.
Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.
Strong communication skills across technical and non-technical audiences.
Experience managing sensitive content and emotionally charged escalations with tact and a calm demeanor.


Bonus Points:

You’ve worked for or closely with an organization such as the National Center for Missing & Exploited Children (NCMEC) or similar international organizations in this space.
You understand DNS and how the Internet works.
Have public speaking experience.
Have experience with notice & takedown.
Have experience working closely with Public Policy and Legal teams.
Have experience working on Transparency Reports.
Experience with the legal considerations related to Child Sexual Abuse Material (CSAM) material.
Familiarity with fuzzy hashing technologies or similar techniques as they apply to images.
Familiarity with video hashing technologies.


Please note: This job description is intended to provide a general overview of the role and may be modified as necessary to align with the company's evolving needs.

Compensation

Compensation may be adjusted depending on work location.

For New York City, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $156,000 - $190,000.


Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance


Financial Benefits

Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan


Time Off

Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave


What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.