Trust & Safety Contractor

Payrate: $40.00 - $43.00/hr.

Summary:
We are seeking full-time contractors to support the Verification Operations team. These roles will focus on metrics-driven root cause analysis (RCA), delivering actionable insights, and providing foundational support for risk-oriented and compliance-driven programs. The contractors will help address increased demand for high-quality RCAs, operational insights, and documentation, supporting key programs such as Account Access, Scams, company Verified, Advertiser Verification, and 3rd Party Vendor Tracking.

Responsibilities:
Conduct robust RCAs for major business-impacting incidents and workflow escalations across Access, Scams, Company Verified, Advertiser Verification, and triage portfolios.
Develop and deliver qualitative operational insights for program managers, policy, product, compliance, and leadership.
Drive documentation of process enhancements, post-mortem learnings, and best practices to improve Verification Ops efficiency and resilience.
Support execution of internal initiatives (e.g., Verification Operations Quality Uplift, Advertiser Risk Reduction, Fast-Track Trust Remediation).
Collaborate cross-functionally to accelerate strategic projects, risk alerts, and compliance reviews.
Enhance process documentation, SOPs, and onboarding for new team members.
Analyze data and metrics to identify trends, patterns, and insights that inform operational strategies.
Communicate effectively with internal stakeholders to ensure alignment and collaboration.

Requirements:
4+ years of experience in operations analysis, content moderation, risk management, or a related field.
Strong analytical, problem-solving, and communication skills.
Experience with root cause analysis, incident management, and operational documentation.
Ability to work independently and collaboratively in a fast-paced environment.
Familiarity with data analysis and reporting tools preferred.
Experience working with vendors or external partners is a plus.
Knowledge of regulatory, compliance, and risk management principles is desirable.

Nice to Have:
Experience with content moderation platforms and tools.
Prior work in fraud prevention, identity verification, or advertiser trust programs.
Certification in risk management, compliance, or a related field.

Pay Transparency: The typical base pay for this role across the U.S. is: $40.00 - $43.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.

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