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Trust & Safety New Associate (English / Hindi Required)

Accenture
Full-time
On-site
United States
Associate

Location: Austin, TX (Onsite; weekends required)

The Trust & Safety New Associate manages assigned cases end to end, ensuring accurate documentation, timely resolution, and compliance with established policies and workflows.

Key Responsibilities:

  • Consistently meets or exceeds productivity, quality, and turnaround time targets while maintaining strong attention to detail and sound judgment.

  • Reviews and assesses content accurately and efficiently, applying company policies consistently and documenting clear, well-reasoned decisions.

  • Escalates complex or sensitive cases appropriately and collaborates with relevant teams to support effective resolution.

  • Maintains professionalism and empathy when handling challenging material, demonstrating resilience and effective stress management.

  • Adapts quickly to new tools, processes, and policy updates, remaining knowledgeable about company products and standards.

  • Uses data, market knowledge, and trend analysis to identify patterns, improve workflows, and enhance the overall user experience.

  • Proactively provides feedback and suggests process improvements to increase efficiency, quality, and scalability

Role Requirements:

  • You will be expected to relocate to and work in Austin, TX, and the pay range is set accordingly.

  • Must be flexible to work any shift including nights, weekends and holidays

  • The role requires candidate pass a Hindi / English written assessments with a minimum score of C2

Basic Qualifications:

  • Qualification High School Diploma GED

Professional skills:

  • Strong coping, emotional resilience, and stress-management skills 

  • Excellent comprehension, communication, and English skills 

  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies 

  • Strong attention to detail 

  • Comfort synthesizing and analyzing information from multiple streams 

  • Strong critical thinking and decision-making skills 

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location                                Hourly Salary Range

California                                      $23.70 to $23.70                                         

Cleveland                                     $23.70 to $23.70                                         

Colorado                                      $23.70 to $23.70                                         

District of Columbia                    $23.70 to $23.70                                         

Illinois                                           $23.70 to $23.70                                         

Maryland                                      $23.70 to $23.70                                         

Massachusetts                            $23.70 to $23.70                                         

Minnesota                                    $23.70 to $23.70                                         

New York/New Jersey                $23.70 to $23.70                                         

Washington                                  $23.70 to $23.70     

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here 

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Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the  Accenture Equal Opportunity Statement

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Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. 

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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