Position: Trust & Safety New Associate
Location: Dublin, Ireland
Contract: Full-time role 40 hours per week, FTC 12 months contract (with view to extension)
Work Hours: Must be flexible to work in a 24/7 environment
Job Description:
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses..
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being..
Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.
You will be responsible for analysing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.
Role Details
Review, classify and/or remove content according to client guidelines, using specific tools and channels.
Understand and remain updated on changing client policies and guidelines
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
Serve as an advocate for the user community.
Participate in process improvement initiatives that improve quality and efficiency of work.
Participate in continuous training programs and workgroup discussions for optimal development in the role.
Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
Basic Qualifications/Skills Needed
Strong coping, emotional resilience, and stress-management skills.
Excellent comprehension, communication, and German language skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Strong attention to detail
Comfort synthesizing and analyzing information from multiple streams
Strong critical thinking and decision-making skills
Deep familiarity and passion for the internet, internet platforms, and internet culture
High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
Ability to work well individually and as part of a team
Ability to work differing rotations/shifts and non-standard work hours
Flexibility in meeting changing business needs in a fast-paced environment
Commitment to quality, efficiency, and effectiveness
Previous business process outsourcing, customer service, or content moderation experience is a plus
Over 18 years of age
Shift timings/requirements to work weekends and holidays
Benefits:
Working for an international enterprise company
Great training
Company social events
Opportunities for carrier progression