Customer Operations Support T1

Location: Dublin, Ireland

Language: French
Contract: 12-month contract (with possibility of extension)
Working Model: Hybrid
Working Hours: Monday to Sunday, between 6:00 AM and 10:00 PM, including Bank Holidays

About Accenture

Accenture is a trusted, innovative, and experienced partner to leading platform companies. The Trust & Safety offering within Accenture Operations helps keep the internet safe while enabling platform companies to accelerate, scale, and improve their businesses.

Content moderators play an important role in maintaining the quality and safety of online content. In this role, you will deliver value to our clients while contributing to a safer digital environment.

You will be responsible for reviewing user-generated content such as profiles, audio, videos, and text-based material. You may also investigate, escalate, and resolve issues reported by users or flagged by internal systems.

Due to the nature of the role, you may occasionally be exposed to flashing lights or contrasting visual patterns. The role may also involve exposure to sensitive content such as graphic, violent, or sexual material. For this reason, strong resilience and coping skills are essential.

At Accenture, we care deeply about the well-being of our people. Employees in Trust & Safety roles have access to dedicated support programs and resources designed to promote both individual and collective well-being.

About the Role

As a T1 Operator in Customer Operations Support, your primary responsibility will be to provide end-to-end operational support for digital content distribution.

You will work closely with cross-functional teams on high-visibility launch projects while maintaining daily operational processes. In this role, you will help educate partners on industry standards and provide efficient solutions to operational challenges.

Flexibility and adaptability are essential, as responsibilities may evolve and additional tasks may arise as the team continues to grow. Depending on client requirements, you may also need to work across different workflows and use language skills listed on your resume.

About You

You are curious, enthusiastic, and a fast learner who can work independently as well as collaboratively under tight deadlines.

You demonstrate sound judgment when dealing with sensitive information and understand when issues require escalation. You communicate professionally with team members across all levels of the organization.

You are organized, adaptable, and able to prioritize effectively in a fast-paced environment.

Key Responsibilities

• Liaise between the operations team and external partners

• Ensure content is ordered, delivered, ingested, reviewed, and published on time

• Perform quality checks on digital content assets

• Identify and troubleshoot common digital file issues, including:

  Video issues (digital hits, interlacing, motion problems)
• Audio levels, mapping, and synchronization
• Product metadata and creative assets

• Review content to ensure compliance with client policies and legal guidelines

• Track and manage priority content titles

• Educate partners on platform policies and industry standards

• Contribute to internal documentation and communication resources to support partner management

Role Details

• Review, classify, and/or remove content according to client guidelines using designated tools

• Stay up to date with evolving client policies and moderation standards

• Investigate and escalate complex content issues to the Trust & Safety team

• Advocate for the user community while maintaining platform safety standards

• Participate in process improvement initiatives to enhance quality and efficiency

• Engage in continuous training and development programs

• Participate in discussions around socially sensitive topics to help maintain safe online communities

Minimum Qualifications

• Bachelor’s degree or relevant professional experience

• 1+ year of customer service or partner management experience

• Strong written and verbal communication skills

• Intermediate knowledge of Microsoft Office Suite and Google Workspace

• Proven ability to work under tight deadlines across multiple workflows

Preferred Qualifications

• Good knowledge of Excel and/or Google Workspace

• Previous experience in content review or moderation

• Experience working with CRM software

Key Skills and Competencies

• Strong emotional resilience, coping, and stress-management skills

• Excellent comprehension and communication skills (including language proficiency as required)

• Ability to perform duties objectively and in alignment with client policies, without personal bias

• Strong attention to detail

• Ability to synthesize and analyze information from multiple sources

• Strong critical thinking and decision-making skills

• Passion for the internet, digital platforms, and online culture

• Cultural awareness and understanding of social and political contexts in the supported market/region

• Ability to work independently as well as collaboratively within a team

• Flexibility to work rotational shifts and non-standard working hours

• Adaptability to changing business needs in a fast-paced environment

• Strong commitment to quality, efficiency, and effectiveness

Previous experience in business process outsourcing (BPO), customer service, or content moderation is considered a plus.

Equal Opportunity Statement

Accenture is an equal opportunities employer and welcomes applications from all sections of society. We do not discriminate on the basis of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital or civil partnership status, sexual orientation, or gender identity.

If you require any adjustments during the recruitment process, please let us know so we can support you. You can contact us at:
accessIErecruitment@accenture.com

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With unmatched experience and specialized skills across more than 40 industries, we provide services in Strategy & Consulting, Interactive, Technology, and Operations.

Our global network of Advanced Technology and Intelligent Operations centers supports clients in more than 120 countries. With over 674,000 employees worldwide, we combine technology and human ingenuity to help organizations create lasting value and shared success for clients, people, shareholders, partners, and communities.

Learn more at accenture.com.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement      

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities