Trust & Safety Officier (Pinkvilla App)

Job Title: Trust & Safety Manager

Location: Mumbai

Experience: 5–7 years

Employment Type: Full-time

About the Role

Pinkvilla is looking for a proactive and detail-oriented Trust & Safety Manager to ensure a safe, compliant, and high-quality user experience across the Pinkvilla App. This role will be responsible for content moderation, policy enforcement, risk mitigation, and building scalable systems to maintain platform integrity.

Key Responsibilities

• Own and manage end-to-end content moderation across user-generated and editorial content on the app
• Develop, implement, and continuously improve community guidelines and safety policies
• Monitor and take action on inappropriate, harmful, or policy-violating content (e.g., abuse, misinformation, spam)
• Work closely with product, engineering, and content teams to build and optimize moderation tools and workflows
• Handle user reports, escalations, and grievance redressal in a timely and structured manner
• Identify potential platform risks and proactively implement preventive measures
• Ensure compliance with platform policies, legal regulations, and digital safety standards in India
• Analyze moderation trends and generate insights and reports to improve platform safety
• Train and manage moderation teams or external vendors, if applicable
• Stay updated on evolving trust & safety best practices, policies, and regulatory changes

Requirements

• 5–7 years of experience in Trust & Safety, Content Moderation, Risk, or Policy roles (preferably in digital/media platforms)
• Strong understanding of user-generated content ecosystems and platform abuse patterns
• Familiarity with Indian IT laws, intermediary guidelines, and content regulations
• Experience working with moderation tools, AI-assisted systems, or reporting dashboards
• Strong analytical and problem-solving skills with a data-driven approach
• Excellent communication skills and ability to handle sensitive content and escalations
• Ability to work in a fast-paced, high-volume environment

Good to Have

• Experience in entertainment, social media, or content-driven platforms
• Exposure to AI moderation tools or automation workflows
• Prior experience managing vendor moderation teams