Trust & Safety Operations Analyst, Ads

About the Team

At OpenAI, our User Safety & Risk Operations team is responsible for safeguarding our platform and users from abuse, fraud, and emerging threats. We operate at the intersection of product risk, operational scale, and real-time safety response—supporting users ranging from individuals to global enterprises, as well as advertisers and creators.

The Ads Trust & Safety Operations team protects our users, advertisers, and creators across all monetized surfaces. As OpenAI introduces new revenue-generating formats and partnerships, this team ensures these experiences remain safe, compliant, high-quality, and aligned with our broader safety standards. We partner closely with Product, Engineering, Policy, and Legal to identify emerging risks, build and mature enforcement systems, and ensure scalable, high-integrity operations.

About the Role

We’re looking for a senior operator to help build and scale Ads Trust & Safety Operations at OpenAI. In this role, you’ll drive critical Ads T&S workstreams end-to-end, partnering closely with Product, Policy, Engineering, Legal, and Operations to design scalable enforcement processes, strengthen detection and tooling, and ensure we’re prepared to support Ads and monetization safely at scale.

You’ll operate at the intersection of strategy and execution—translating ambiguity into structured programs, identifying operational risks, and driving measurable improvements across systems and workflows.

This role requires someone who is highly operational, excellent at execution, and comfortable driving clarity amid ambiguity. You should be eager to build scalable systems and processes from the ground up and work in lockstep with policy and product teams as we rapidly iterate on advertising strategies and features.

In this role, you will:

• Own complex, high-impact Ads Trust & Safety problem areas from strategy through execution.

• Design and scale operational workflows for Ads Trust & Safety, including enforcement models, review processes, escalation paths, and quality frameworks.

• Partner closely with Product, Policy, and Engineering to translate risk and policy requirements into scalable systems, tooling, and automation.

• Drive operational readiness for new Ads and monetization launches, features, and markets, identifying risks early and ensuring appropriate mitigations are in place.

• Use data to identify trends, gaps, and emerging risks across Ads surfaces; develop proposals and solutions grounded in metrics and operational signals.

• Contribute to the evolution of Ads Trust & Safety cross-functional strategy, including how safety scales with automation, classifiers, and self-service tooling.

• Act as a senior XFN partner and subject-matter expert, influencing direction through strong judgment, clear communication, and credibility.
  

You might thrive in this role if you have:

• 5+ years of experience in Trust & Safety, Business Integrity, Fraud & Abuse, Risk Operations, or a closely related domain.

• Deep familiarity with ads ecosystems and advertiser risk

• Proven ability to independently own ambiguous, cross-functional initiatives and drive them to completion.

• Strong operational judgment and systems thinking—able to design solutions that scale beyond manual review.

• Experience working closely with Product, Policy, and Engineering teams on enforcement systems, tooling, or automation.

• Comfort using data and operational metrics to inform decisions, prioritize work, and measure impact.

• Excellent written and verbal communication skills, including the ability to explain complex risk tradeoffs to diverse audiences.

• Experience designing or partnering on automated enforcement, classifiers, or decision-support tools.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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