Company DescriptionSquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Amazon, Walmart, The Home Depot to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.Job DescriptionAs a member of Fraud Strategy within the Trust & Safety department, this role is accountable for helping to ensure the business can effectively mitigate fraud risk in an ever changing and evolving environment. This role will be accountable for developing fraud strategies that meet the business’s risk appetite and impacting millions of customers globally through partnership, education, analysis, and influence.Ultimately, the success of this role will:Reduce fraud losses through identification of trends and development of fraud strategies and business rulesImprove the efficiency of fraud prevention processesMinimize negative customer experiences by understanding friction points and implementing technology-based solutions to manage trendWhat’s Great About This Role?You’ll work to detect various emerging fraud patterns spanning both first and third party fraud types and develop key solutions to prevent themYou’ll be highly visible in the organization and communicate and interact with senior leaders and executives globallyYou’ll identify and implement tools to help the organization identify and address fraudYou’ll work on interesting problems that have a real and direct impact on the businessYou’ll tackle global issues and work on different regional fraud challenges around the worldYou’ll be part of a highly impactful team that takes ownership of projects and drives changeYou’ll support the company’s commitment to protect the confidentiality of our customer data and the integrity of our systemsWith lots of variety in our ever-changing, fast-paced, entrepreneurial org, you won’t get boredThe Opportunity:Analyze fraud vectors across SquareTrade's platform including both first party and third party fraud types to develop strategies that identify the bad actors and improve the experienceDevelop and maintain metrics and KPI’s that measure risk mitigation strategies and communicate progress to key stakeholders and leadershipCoordinate and strategize with our dedicated Fraud Operations team on policies, procedures, and investigative practicesManage and lead strategic initiatives and projects for both fraud prevention and business growth while managing customer experienceCollaborate cross-functionally with various teams throughout the business including product, operations, legal, analytics, compliance, and engineering to design and implement fraud detection and prevention controls and processes in support of the organization’s strategic programs and goalsManipulate large amounts of complex data with data-driven analytical techniques to monitor customer behaviors and detect trends in fraudulent activity, and develop strategies to mitigate risk and improve customer experienceProactively identify new opportunities and strategies to strengthen controls, processes, and systemsWork with internal teams and 3rd parties to monitor risk trends, follow industry best practices, and meet all compliance and regulatory obligationsQualificationsYou’re our ideal candidate if:You collaboratively work with functional groups such as Customer Service, Product Management, and Technology to build/enhance tools, data sources, system capabilities, and fraud detection methodsYou have at least 3-5 years of experience in developing risk rules, strategies, policies, and procedures that direct user behavior, leveraging both internal and 3rd party capabilities, owning them end to endYou can problem solve and have excellent analytical skills and knowledge of data abstraction (using SQL/R/SAS/Python/etc) with proven ability to process vast amounts of data into meaningful information that drive effective changesYou can effectively interact with senior leaders and executives to present complex findings and outline progress, plans, and opportunities to address themYou have experience with various fraud detection capabilities. Experience in fraud prevention rule management systems, device profiling, customer verification, document verification technologies is highly preferredYou’re driven to make an impact on the business, and are willing to think outside the boxAdditional InformationAt SquareTrade you'll have access to: Medical, dental and vision coverage with network optionality to support our dispersed workforceHSAs and FSAsOpen access to mental health benefits including 1:1 therapy, coaching sessions and digital resources$75 monthly allowance to support self-care and well-beingUp to 4% company match into 401(k)Supportive leave policies including paid parental, grieving and loss, and domestic violence protected leavesPaid Time Off Work flexibilityTalent sharesTuition reimbursementLearning opportunitiesHybrid work arrangements$80 monthly internet connectivity stipendVarious corporate perks and discountsThe Team: http://www.squaretrade.com/leadership (Colorado Only) Pursuant to applicable law, SquareTrade estimates the possible base compensation for this role, if hired in Colorado, to be within the following range: $65K-$80K SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. Thank you for your interest in a career at SquareTrade. Throughout your job search, please be mindful of recruitment fraud.