Trust & Safety Senior Analyst

Skill required: Application & Developer Compliance - Operational Audit & Compliance

Designation: Trust & Safety Senior Analyst

Qualifications:BCA/Any Graduation

Years of Experience:5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? Enables a superior brand experience , accelerates responsible growth and creates a secure environment

What are we looking for? Bachelor’s degree in computer science or related technical field. Minimum 1-2 years of experience in debugging, troubleshooting, or technical workflows. C1 (CEFR) level English proficiency. Proficiency in querying structured data (e.g., SQL), log analysis tools, and dashboard creation. Familiarity with client-server architectures, APIs, and backend systems. Experience with JSON parsing, regex, and light scripting (e.g., Python). Ability to interpret and validate API functionality and request/response payloads. Exposure to metrics and dashboard tools to support data-informed triage. Understanding of priority/severity frameworks and classification schemas. Prior exposure to triaging infrastructure or algorithmic issues (ranking, backend performance). Understanding of A/B testing mechanisms and their impact on product reliability. Understanding of GenAI concepts (prompt engineering, LLM behavior, model evaluation) and popular GenAI tools (ChatGPT, Claude, Gemini, etc.). Ability to work in a fast-paced environment

Roles and Responsibilities:

Investigate and triage internally reported issues across the platform’s product portfolio, delivering confirmed reproduction status and log analysis with supporting evidence. Provide categorized analysis of validated issues, including classification (UI, functional, backend, performance, etc.) and distinction between bugs, feature requests, and product feedback. Transform raw issue reports into engineering-ready specifications with enhanced clarity, completeness, and actionable detail. Identify and report systemic or recurring issue patterns with analytical insights. Deliver regular reporting on triage outcomes, trends, root cause analysis, and recommendations for process optimization. Ensure data privacy and security compliance for all user content, in accordance with platform standards. Meet and exceed SLAs and KPIs as defined by the program., BCA,Any Graduation
Show more Show less